Confirmit

APRIL 15, 2019

In this webinar, Phil Durand, Director, Customer Experience Management, Confirmit will help you to look at your CX program like a great house. Phil has worked in customer experience measurement for twenty years. This is about creating a competitive advantage while staying true to the customer voices heard.

Tourism 40

Tourism Automotive Webinar Competitive Advantage 40

Ann Michaels and Associates

JANUARY 20, 2021

When measuring the time it takes for the customer to be greeted upon entering the store, we must consider a variety of things. Exactly how much time should management allow for a customer to be greeted? In our experience, most retail clients use between 20-30 seconds. This is what they train their staff to do.

Automotive 52

Automotive NPS Retail Measurement 52

Strativity

APRIL 10, 2018

Sue Kong, Director at NHS Elect had the pleasure to interview Steven Walden, UK Managing Director of Strativity Group, LLC. Steven has a career in customer experience, most recently serving as Director of Customer Experience at ttec Digital. He is the author of Customer Experience Management Rebooted (2017).

Culture 40

Culture Automotive B2C Social Media 40

BirdEye

DECEMBER 8, 2022

Social media shopping apps make it easy to measure and evaluate business insights. For example, TripAdvisor is focused on the hotel industry, Zomato focuses on the restaurant industry, and DealerRater focuses on the automotive industry. How to use them: Create an Instagram or Facebook Shop and link it to your posts and Pages.

Social Media 98

Social Media Brands Entertainment Connections 98

COPC

JUNE 4, 2020

Fernandez, EVP Malaysia & India/Group CIO, who is responsible for operations and business for TDCX in Malaysia and India, while also overseeing information management for the wider organization. It must be tough to manage the day during these trying times. How did you manage to move so quickly and adapt to the change?

Contact Center 55

Contact Center E Commerce 2020 E-support 55

SmartKarrot

AUGUST 12, 2021

Chatbots, for example, are precisely programmed for various customer-engagement scenarios like simulating human communications and provide instant, personalized responses. This process will eradicate any needless delays and loopholes in customer service, specifically while managing grievances.

Customer Experience 11

Customer Experience Automotive E Commerce E-support 11

BirdEye

MARCH 21, 2024

Use social media management tools to leverage the best times to post on Twitter Frequently used questions about the best times to post on Twitter Ace social media marketing with AI-driven Birdeye Social Why is it important to know the best time to post on Twitter? How to find your best time to post on Twitter? Let’s dive in.

Social Media 57

Social Media Automotive Healthcare Hospitality 57

NetBase

JULY 20, 2020

Consumer devotion has become much more supply dependent than any other loyalty measure. A Walker study found customer experience will overtake price and product as the key brand differentiator by the end of 2020 –leaving brands to reassess their customer engagement. Here’s what you can do about that!

Consumers 75

Consumers Automotive Social Media Loyalty 75

COPC

JUNE 16, 2021

Companies are missing the mark on creating a cohesive customer experience, a conclusion revealed in the Customer Experience Management Benchmark (CXMB) Series 2020 Corporate and Consumer Editions. These were among the questions asked to a group of customer experience (CX) experts in a webinar hosted by COPC Inc.

Insights 52

Insights Customer Experience Automotive Webinar 52

COPC

JUNE 16, 2021

Companies are missing the mark on creating a cohesive customer experience, a conclusion revealed in the Customer Experience Management Benchmark (CXMB) Series 2020 Corporate and Consumer Editions. These were among the questions asked to a group of customer experience (CX) experts in a webinar hosted by COPC Inc.

Insights 52

Insights Customer Experience Automotive Webinar 52

BirdEye

SEPTEMBER 20, 2023

It’s an investment in lead generation, customer retention, and brand reputation. Manage Posts, Reputation, and Reporting across Locations Want to see the impact of Birdeye on your business? Automatically translate reviews into English and then translate your response in your customer’s language. Watch the Free Demo Now.

Marketing 62

Marketing Advertising Social Media E-support 62

Michel Falcon Experience

FEBRUARY 11, 2019

The first is if we strip away what industry that we operate within, the common denominator that we have is that we’re trying to manage human behavior within the workplace and outside of the workplace being our vendors, our business partners, and of course our customers. A, there’s two key reasons. More profit.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60