B2C Innovation Technology Voice of Customer 
Second to None
APRIL 12, 2019
Whichever method you choose to organize your customers should allow for a specialized approach towards each group, touching on the members’ individual behavioral patterns and expectations. Personalization highlights the human factor of a B2C relationship. Customer interests are always changing, along with technology and market trends.
Second to None
JANUARY 22, 2019
Too often, brands blame a lack of technology or resources for their organizational problems. “Companies are rendered irrelevant by their scarcity of new thinking not the introduction of new technologies. The beauty of asking these two questions is that the answers can lead you to existing technology.
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Pink Guava
APRIL 26, 2020
The future is either we are working in technology or with technology. Every pause is an opportunity to reflect on how the things had been and with a new “Normal” of uncertainty, how are you going to go ahead with your teams, stakeholders and above all customers. And digitization with the aid of technology will enhance it.
Lumoa
FEBRUARY 6, 2018
More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. Technology advances will continue to inspire new innovations in customer experience.
Waypoint Group
MAY 25, 2018
For four days, the biggest brands, the brightest minds, and Medallia partners and customers congregated to discuss best case practices and different strategies that enhance the customer experience for patrons and clients alike. Customer centric alignment is the fuel to create innovation. What is trust?
Second to None
APRIL 18, 2019
Marketing strategies inevitably change over time–especially when that time covers the birth of social media, a slew of technological advances and the blossoming of a new generation. Cultural shifts have led to the adoption of new customer demands and values, pushing companies to evolve towards these changes.
Lumoa
OCTOBER 31, 2018
More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Much of the improvement has been driven by advancements in product innovation and digital technology.
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