Totango

JUNE 25, 2020

SevenRooms is a hospitality platform designed to help operators maximize profits, build customer loyalty, and create truly exceptional guest experiences. So the ability to connect with your guests through delivery is important. They’re going to have to invest in more training, more health investment technologies.

Hospitality 62

Hospitality Guest Experience Customer Success Definition 62

SurveySparrow

JUNE 30, 2023

But, we will be unleashing our creativity to design experiences that will have your customers grinning from ear to ear. This blog will show you how to captivate your audience, win their hearts, and make them fall head over heels for your brand. Considers emotional connections, perceptions, and customer satisfaction.

Customer Experience Design 52

Customer Experience Design Customer Experience Touchpoint Net Promoter Score 52

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. But as a quick-service restaurant chain connected through millions of pieces of data and feedback, it became nearly impossible to understand exactly how the two are connected.

Guest Experience 40

Guest Experience 2017 2018 2019 40

Clarabridge

MAY 4, 2017

Coming off of the heels of a noteworthy first day and a night of ‘getting into the groove’ with an eighties cover band at LIV Nightclub, Day 2 of Clarabridge Customer Connections (C3) Conference did not disappoint! HCSC and Northridge Group Break Down the Importance of an Effortless Experience.

2017 45

2017 Customer Service Social Media Guest Experience 45

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. There are several ways that companies are opting to use third-party messaging systems to connect with their customers. This gives customers another option for connecting with their favorite companies on the go, outside of the company’s native app.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

ReviewTrackers

MAY 15, 2017

Whether you’re managing a boutique resort with a dozen rooms or an international destination brand with tens or hundreds of hotel properties around the world, your ability to monitor, influence, and improve the way your hotel is perceived online by existing and potential guests can spell the difference between winning and losing.

Hotels 20

Hotels Management Net Promoter Score Social Media 20

Avaya

NOVEMBER 7, 2018

One marked by social proliferation, mobile sophistication, and an evolving workforce that has nearly eliminated the distinction between corporate and personal technology. 71% of employees now want their employer to provide them with the same level of technology they use in their personal lives. In 2010, the idea was comical.

Communication 71

Communication 2010 Guest Experience Hospitality 71