4 reasons Net Promoter Score (NPS) matters to product management teams
delighted
MARCH 16, 2021
For many, the answer is Net Promoter Score, or NPS for short. If you haven’t heard of it before, and you’re in the world of Product and Consumer Experience, then read on to learn what NPS is and how it’s calculated. or. [(# Promoters / # Respondents) – (# Detractors / # Respondents)] * 100. So what is NPS?
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