BirdEye

OCTOBER 5, 2023

Brand perception surveys These are used to gather direct feedback from your target audience. You can include questions about how they perceive your brand, what qualities they associate with it, and their overall impression. Brand perception measurement It uses the key performance indicators (KPIs) related to brand perception.

Measurement 62

Measurement Brands Social Media Net Promoter Score 62

BirdEye

DECEMBER 5, 2023

Therefore, positive feedback on the internet, including customer testimonials and word-of-mouth endorsements, can significantly elevate a business’s profile and attract more customers. Strategies for online business reputation management Managing your online reputation combines several strategies.

Brands 62

Brands Management Social Media Feedback 62

ClearAction

FEBRUARY 7, 2016

Customer Experience Articles. Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs.

Article 48

Article Customer Experience 2009 White Paper 48

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Long-term actions are based on the analytics results of the customer feedback. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114

BirdEye

JUNE 16, 2023

Regularly conducted brand surveys help you gather such feedback. But brand surveys come in many different forms and choosing the right one is important to reap the benefits of your investments. So here is a guide on how to get it right and use brand surveys the right way for your business.

Brands 98

Brands Social Media Insights Feedback 98

ClearAction

DECEMBER 16, 2017

In the conference room of a company I visited recently a poster served as a clear reminder for customer centric decision-making. Achieving this goal requires the commitment of all employees on a daily basis to: Ensure all decisions support increasing value for key customers.

Customer Centricity 54

Customer Centricity CEM Customers Culture 54

BirdEye

OCTOBER 6, 2023

FAQs on reputational risks Improve your online reputation management with Birdeye What is reputational risk? Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Your reputation is your lifeline.

Social Media 57

Social Media Airlines 2009 Financial 57

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Long-term actions are based on the analytics results of the customer feedback. ACT ON CUSTOMER FEEDBACK!

Definition 64

Definition Net Promoter Score Customer Experience CEM 64

ProProfs Chat

JUNE 22, 2018

There are thousands of books on what that means, so here’s just one concept: Strive to create a warm and friendly culture. Senior managers who exude humor and goodwill during these events send the message that company leaders are regular, accessible folks, not stuffy, starched shirt executives who are apart from the team.

Customer Service 108

Customer Service Leadership Customers Competitive Advantage 108

BirdEye

MARCH 11, 2024

Pro-tip: Use hashtags to align your brand with social causes or movements, showing your brand's values and connecting with users who share those values. Encourage your customers and followers to use it when posting content related to your business. Let Birdeye work for you!

Social Media 70

Social Media Events Connections Engagement 70

BirdEye

JULY 25, 2023

Social proof plays a significant role in every business’ marketing strategy by: Aiding word of mouth recommendations Encouraging customers to post public recommendations after seeing other customers do it Improving the value of your brand. Boosting brand recognition. One has a 3.5-star

Social Media 52

Social Media Advertising Fashion Brands 52

Ian Williams

MARCH 19, 2020

A cultural commentary on America. So, for customers…. Christopher: And that’s cultural, it’s not everywhere. It’s a cultural thing in some of those areas. We need to listen to our customers”, and you’re diving in, but “don’t listen to your senior stakeholders, they won’t know!” Ian: I agree 100%.

Leadership 52

Leadership Consulting Financial Customer Experience 52