Remove Brands Remove Communication Remove Hospitality Remove Rewards Programs
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5 Top Customer Service Articles of the Week 10-11-2021

ShepHyken

Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. The topics covered include quick response times, providing self-service options, different ways customers can communicate with you (phone, email, chat, text, etc.), We can learn so much from the hospitality industry.

2021 73
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4 customer-based strategies health care can learn from retail

Alida

What does it look like, and how should providers implement it in their practices and hospitals? Enter: The kings of customer-centric service, interaction and engagement—retail brands. Encourage engagement and positive behaviors with tech-enabled rewards programs. What exactly does “patient-centric” care mean?

Retail 154
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Three Travel and Hospitality Customer Journey Tracking Examples

Kitewheel

Travel and hospitality companies have a difficult job. Enormous budget airline brands and luxury hotel chains alike are seeing increased competition. But even these leading travel brands can do better. Power Pre-flight Communications With Real-Time Interaction Management. There is huge market pressure to make great deals.

Travel 40
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How To Initiate a Direct-To-Consumer Selling Strategy

Second to None

By cutting out the wholesaler middle-man, brands are setting themselves up to better understand what their customers are looking for within the sales interaction, therefore helping to establish better and longer customer relationships. Another industry that is utilizing direct communication with customers is hospitality.

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Loyalty programs: should you issue your own points or miles?

Currency Alliance

Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. The optimal points to offer mostly depends on the frequency of engagement your brand has with target customers. For some brands, issuing your own loyalty currency is certainly desirable. This actually is not true.

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10 Cool Chatbot Examples to Inspire Your Project

Inbenta

Tourism, hospitality, and leisure companies have been extremely touched by the Covid pandemic, with thousands of canceled flights, hotel bookings, and more. TravelClub is the leader reward program in Spain with over 6 million subscribers. Benefit is one of the most well-known brands in the cosmetic industry. TravelClub.

Insurance 105
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Innovators break the mould, at the 2020 Loyalty Magazine Awards

Currency Alliance

For most of the last decade, loyalty marketing seemed to be on autopilot for many brands – but the tide is turning. What really stood out is which brands were pulling off these feats. Travel brands have featured less heavily among the winners, this year, than ever before. The program is actually called, ‘ Voxi Drop ’.