ShepHyken

JUNE 14, 2021

Why Brands Must Embrace Personalization Before It’s Too Late by Katrina Wong. AdAge) Personalization is now table stakes, and according to a new study by Twilio Segment of 3,000 businesses and consumers, 75% of businesses feel the same. Forget Brand Loyalty. As the title implies, forget brand loyalty.

2021 93

2021 Article Customer Service Retail 93

ShepHyken

MAY 6, 2019

7 Ways to Retain Customers’ Trust and Build Up Brand Loyalty by Mike Kappel. How do you retain customers’ trust? If you want loyal customers, here are some reminders (seven of them) about how to go about it. How Customer Service Needs to Evolve in the Subscription Economy by Wendy Shlensky.

Article 113

Article 2019 Customer Service Magazine 113

ShepHyken

DECEMBER 20, 2021

Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support. Martech Series) Organizations have emerging opportunities – and threats – to consider as consumer loyalty increasingly takes into account broader relationships to companies. Follow on Twitter: @Hyken.

2021 69

2021 Article Customer Service 2022 69

ShepHyken

NOVEMBER 1, 2020

Poor training and abusive customers – both very scary when mismanaged – are just two of the five topics covered in this short article. 8 ways to be a great customer during COVID by Monique Richardson. CustomerThink) This is the era of customer experience. Customer Support Through The Eyes of Consumers in 2020 by Hiver.

Article 104

Article 2020 Customer Service Magazine 104

ShepHyken

OCTOBER 26, 2020

For those solely focused on customer service and experience, pay attention to the comments about AI, chatbots and virtual assistants. The Future Of Business Is Customer-centric: 3 Pillars To Create A Customer-centric Strategy by Ilenia Vidi. Brand loyalty is changing due to the pandemic by Chris Morris.

2020 88

2020 Article Customer Service Contact Center 88

ShepHyken

JULY 18, 2016

When Social Media Turns Customer Service Nays Into Yays by Katie Cooper. Social Media Beast) Here’s the basics on how customers are taking to social media to talk about their brand experiences, and what they expect in return. Customer Loyalty: Obligation or Happy Marriage? b y Jeanette McMurtry.

2016 69

2016 Article Social Media Customer Service 69

ShepHyken

SEPTEMBER 12, 2022

Magazine) Obsessed with the customer experience, Zappos has woven a customer focus throughout everything they do. My Comment: Zappos is one of the iconic customer service brands, known for delighting customers with a level of WOW customer service. How do they do it?

Article 14

Article 2022 Customer Service Magazine 14

ShepHyken

JULY 25, 2022

11 Ways to Increase Brand Loyalty Through Better Email Marketing by Young Entrepreneur Council. AllBusiness) Considering all the emails consumers receive on a daily basis, email marketing can be a tricky form of marketing to undertake. CX + EX: The Formula for a Customer-Obsessed Culture by Nathan Eddy. Quite a bit.

Article 13

Article 2022 Customer Service Magazine 13

CSM Magazine

OCTOBER 25, 2023

Online stores give consumers an almost limitless choice of shops to purchase from, along with the convenience of home deliveries and often competitive pricing. As a result, physical retailers must offer something truly special to entice and retain customers. Potential Issues : Awareness of common customer concerns or misconceptions.

Exceptional Customer Service 52

Exceptional Customer Service Retail Customer Service Social Media 52

ShepHyken

APRIL 10, 2023

According to PwC, companies that invest in and deliver superior experiences to both consumers and employees are able to charge a premium of as much as 16% for their products and services. There are several other ideas shared by the authors, who are members of PwC’s division that focuses on customer transformation and loyalty.

Article 12

Article Customer Service Magazine 2023 12

ShepHyken

JULY 3, 2023

Here are 100 fresh statistics about the state of customer experience in 2023. My Comment: I geek out over customer service and CX stats, so much so that I conduct annual customer service and CX research to help understand what consumers want and expect regarding service, communication, and more.

2023 12

2023 Article Customer Service Magazine 12

ShepHyken

SEPTEMBER 6, 2021

The idea behind the article is to “delight” the customer, rather than to just serve them. A Customer Discovered Their $350 Lego Set was Missing Pieces. Magazine) Delight is maybe the most powerful thing you can do to generate loyalty among your customers. The Company’s Response Was Brilliant by Jason Aten.

Article 26

Article 2021 Customer Service Net Promoter Score 26

ShepHyken

MAY 8, 2023

In many cases, they built their brand, and their differentiation from the big guys, on the idea of personalization — of being closer to their customers than their multinational rivals can be — while also offering more sophistication, a broader offering, and more underlying service capability than small businesses can.

Article 12

Article Customer Service Loyalty Programs 2023 12

ShepHyken

NOVEMBER 7, 2022

An Economist magazine analysis of Volkswagen, Wells Fargo, and six other corporations calculated that a company loses 30% of its value when it loses trust, at least in the short term. My Comment: People like doing business with companies and brands that they know, like, and trust. The knowing and liking is easy.

2022 14

2022 Article Customer Service 2023 14

ShepHyken

NOVEMBER 19, 2023

5 Ways to Track Customer Satisfaction by Foundever (Foundever) Satisfied customers are more likely to remain loyal to a brand, to recommend its goods and services to friends and family and are more likely to show forgiveness after a single disappointing customer experience. This article includes seven ideas.

Article 59

Article Customer Service 2024 2023 59

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. LinkedIn : [link]. Website : [link]. Linkedin : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

CSM Magazine

FEBRUARY 7, 2020

Twenty-six percent need just one bad customer service experience to go somewhere else. 5 Ways to Improve Customer Service for Your Lending Business. But until we build AI to replace humans, your customer service agents are your best assets. Invest in People. We live in a hi-tech world.

Customer Service 52

Customer Service Banking 2008 Financial 52

CSM Magazine

OCTOBER 24, 2018

Any business that wants to grow and succeed should always be working towards perfecting their customer experience and focusing on creating effective customer service training programs that provide the right incentives and motivation to their customer service team. Customer Service Training.

Customer Service Training 73

Customer Service Training Customer Service Customer Care Webinar 73

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

ShepHyken

JANUARY 24, 2022

5 Ways to Ensure Customer Satisfaction in a Supply Chain Crisis by Staples Worklife Magazine. Staples Worklife Magazine) The supply chain crisis is causing product backorders and shipping delays that will affect all shoppers this holiday season. Learn how to ensure customer satisfaction despite supply chain disruptions.

2022 67

2022 Article Customer Service Magazine 67

Myra Golden

JULY 29, 2016

Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. This customer service training is perfect for: Contact Center Professionals who speak with customers over the phone, via email and chat. Call Control.

Customer Service 53

Customer Service Download Customer Service Training Customers 53

Myra Golden

JULY 29, 2016

How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. Customer-facing employees in any industry. Front-desk employees in medical practices.

Customer Service 40

Customer Service Seminar Customer Service Training Customers 40

ShepHyken

NOVEMBER 21, 2022

Retail Customer Experience) Consumers today are looking for increasing convenience and a frictionless experience. Mastercard) The relationship between consumers and brands has never been as deep — or as complicated — as it is today. 5 Tips from Practitioners to Improve Government Customer Experience by Frank Konkel.

2022 13

2022 Article Customer Service Net Promoter Score 13

ShepHyken

APRIL 4, 2022

Customer Service Is DEAD: Now What? CEOWorld Magazine) Traditional customer service (CS) in the business world is officially DEAD! We are now in a world that demands things faster, more conveniently and cheaper- and we have given up much our demand for exceptional service. by Mitche Graf.

Article 72

Article 2022 Customer Service Magazine 72