Call Center Communication Customer Focused Customer Service Training 
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
TechSee
JUNE 16, 2022
Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Jeff is truly obsessed with customer service.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
JANUARY 11, 2023
Mitel provides a sophisticated, custom communications network that helps businesses connect, collaborate and take care of customers. The big takeaway is that the employee experience is a big contributor to the customer experience. Do we invest in technology and processes that make it easy for employees? .
ShepHyken
NOVEMBER 16, 2020
Either way, if I was working with a salesperson or customer service agent who was good at these, it would be hard for me to consider doing business with anyone else. A 5-Step Plan to Change the Stereotype That Customer Service in Call Centers Has to be Terrible by Ellen Christenberry.
Integrity Solutions
OCTOBER 5, 2022
But even when an issue can’t be resolved, the best reps leave their customers feeling heard, appreciated and more loyal to the company as a result. Customer Service Training and the Value of Process. It takes more than product knowledge and a script to help someone be customer-focused.
ShepHyken
AUGUST 16, 2021
(Small Business Trends) Customer service in the U.S. But don’t make the mistake of thinking that customer service is solely the domain of people in call centers answering complaints and questions. My Comment: Great customer service isn’t rocket science. Follow on Twitter: @Hyken.
ShepHyken
DECEMBER 27, 2021
Today the verbal communication between customers and computers is becoming indistinguishable from human-to-human conversations. 4 Ways AI Can Improve the Customer Service Agent Experience by Puneet Mehta. My Comment: And speaking of AI, here’s how AI can help customer support agents versus interacting with customers.
Expert insights. Personalized for you.
106 
Let's personalize your content