Talkdesk

OCTOBER 29, 2020

When a mobile workforce solution integrates with your current workflows and CRM system , your field agents always have the most up-to-date information and can solve customer issues faster. By arming your teams with the right mobility tools to interact with customers, you can stay ahead of the competition.

Insurance 50

Insurance Net Promoter Score Telecommunications Call Center 50

ChurnZero

JANUARY 28, 2022

For instance, Sales doesn’t use a support system and call recording isn’t a priority for Development. Because in your line of work as a Customer Success professional, your context is always changing. Customers come and go. Your customer base diversifies and expands. New product features launch.

Document 98

Document Feedback Customer Success Call Recording 98

CustomerSuccessBox

FEBRUARY 20, 2022

Measure customer health score based on the outcome that you want to derive actionable insights. The health score is more associated with the needs of the customer. Segmenting the customers based on different subscription plans, or the industries and even use cases aids in understanding their needs clearly.

Measurement 52

Measurement 2022 Customer Success B2B 52

SurveySparrow

JULY 3, 2021

Investing time to create detailed buyer personas and map out your customer journeys will pay off, as customers will feel the personalization. To Do: Segment your customer base and create detailed buyer personas/customer profiles that describe your target audience.

Brands 59

Brands Customer Experience Travel Social Media 59

Kustomer

OCTOBER 31, 2018

Because Amazon Connect’s IVR data-dips directly into Kustomer’s CRM database, contact centers of any size can easily customize their phone trees based on customer information. Once agents accept a call from a customer, they can see the full timeline and history of whoever is calling in.

Contact Center 68

Contact Center Connections Webinar Omnichannel 68

ProProfs Chat

JANUARY 29, 2020

By embracing multiple support channels for communication, you can serve more customers across several platforms. Scalability is easy as your business can expand its reach to a wider customer base in a shorter time span. Review Chat Logs, Emails & Call Recordings.

Multi-Channel 98

Multi-Channel Customer Service Social Media Communication 98

Talkdesk

JUNE 6, 2016

As a company grows, they must take care to not only acquire new customers, but to retain the rest of the customer base. This means that on top of all the legal and other hoops, expanding companies must place customer service at the heart of their strategy. When a business is small, their call center needs are minimal.

Call Center 41

Call Center Call Recording Metrics Customer Base 41

ChurnZero

JANUARY 28, 2022

For instance, Sales doesn’t use a support system and call recording isn’t a priority for Development. Because in your line of work as a Customer Success professional, your context is always changing. Customers come and go. Your customer base diversifies and expands. New product features launch.

Document 52

Document Feedback Call Recording Customer Success 52

Grade.us

MAY 28, 2019

PhoneWagon claims to be the #1 Top Rated Call Tracking Software. PhoneWagon provides agencies with a comprehensive list of features including local/international numbers, call recording, whisper messages, automated text replies and more. Ecamm offers a LiveStreaming and Skype call recorder for the Mac.

2019 37

2019 Marketing Social Media Advertising 37