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What are the best Customer Success YouTube channels? Start with our top five.

ChurnZero

Whether you’re building your expertise in cooking, crocheting, coding, or Customer Success, YouTube is now the place to level up. SuccessHACKER is a CS advisory firm with a mission to inspire, educate and empower the people who power the CS economy. Moments of Truth (playlist): Focused, impactful CS advice from leaders.

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What are the best Customer Success YouTube channels? Start with our top five.

ChurnZero

Whether you’re building your expertise in cooking, crocheting, coding, or Customer Success, YouTube is now the place to level up. 1: SuccessHACKER SuccessHACKER is a CS advisory firm with a mission to inspire, educate and empower the people who power the CS economy. Related: Are you wondering what’s next in your CS career?

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DEI Skepticism Can Be an Opportunity, Says Orange County Fire Authority

InteractionMetrics

Objective DEI survey questions helped Orange County Fire Authority build its programs based on science-driven data. They have been integral to our habits, practices and purpose for more than 100 years.” When the stakes are this high, it’s understandable that some employees would view DEI programs as a distraction from the core mission.

Metrics 52
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9 Ways a Collaborative Culture Benefits Your Contact Center

Playvox

With widespread collaboration, employees are more likely engaged in their work, and embracing challenges that take them to the next level. . Sign up for our newsletter. True quality management involves company leaders and employees identifying improvement opportunities and working together to resolve them. ENJOYING THIS ARTICLE?

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10 Ways to Excel in the Evolving Role of the CFO

Circular Edge

Our panel included Drew Cook, CFO and head of operations at apparel brand Pact; Cari Thomas, CFO for healthcare services and technology firm Quatris Healthco; and Chantal Schutz, CFO and EVP at technology provider mCloud. Our Sources. He also oversees the company’s operations, customer service and wholesale business.

2014 52
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How to Address Ageism in the Workplace with Patti Temple Rocks

Russel Lolacher

And she’s here because she’s on a mission a mission to eliminate ageism from the workplace and making sure age inclusivity is on every company’s dei be agenda. And that was what, you know, my entire professional career I’ve been known at. And here is why she is awesome. Her book, I’m still not done.

Books 98
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How You Can Add Value to Your CX with Laurent Pierre, Jr.

Kustomer

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable. Partnering with Leaders Across the Board. I talk dollars and cents, like, how is this affecting our top, the bottom line?”

Sales 99