SmartKarrot
JULY 6, 2022
Congratulations on becoming the new chief customer officer of the organization. The biggest challenge you will face as the new chief customer officer is that the customer situation has shifted dramatically in the last couple of years. Questions the new chief customer officer must ask themselves.
ShepHyken
NOVEMBER 16, 2018
Customers currently comprehend the power they have and will utilize it when not happy with an administration. A basic articulation of their disappointment on your social media that isn’t reacted to promptly will ignite uproar from different customers who approved of your products and services.
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Customer Bliss
NOVEMBER 15, 2016
Her background is interesting as she is professionally an engineer, but found her way to the customer care space. She stayed within customer experience and remained focused there. From Penni’s own LinkedIn: Utility executive with over 25 years of experience in field operations, customer service and energy efficiency.
Amity
JANUARY 30, 2014
. – Paul Chilensky, Former Vice President of Customer Success, Onshift Inc. Customer Success moves beyond SaaS and into more traditional companies #customersuccess [Tweet this!]. This proactive help, guiding customers to be successful just when they need it, is fundamental to great experiences that drives loyalty and success.
Wootric
FEBRUARY 14, 2019
Director Analyst: Senior research analyst & executive advisor on Customer Experience at Gartner. He has implemented successful CX, VoC, social media and marketing programs and led highly-engaged teams, both co-located and remote around the globe. Lisa also contributes to social good movements throughout the Bay Area.
SurveySensum
JULY 14, 2020
Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].
Storyminers
JULY 6, 2020
We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.
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