Chief Customer Officer Employee Experience Management ROI 
Customer Bliss
NOVEMBER 1, 2018
As a business leader, do you think about how your approach to hiring impacts your organization and customer experience? In my most recent Daily Dose vlog , I talk about how the employee experience affects your customers. How do you hold yourself accountable when managing culture and employee experience?
Customer Bliss
OCTOBER 24, 2019
Last year, Walmart added a chief customer officer role to better align its digital and brick-and-mortar business, especially as competition from Amazon continues to increase. Their goal is to keep the customer at the center of its operations. Foster Good Employee Experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ClearAction
JANUARY 8, 2024
More expense to retain customers: loyalty incentives, customer success, etc. Anything you do that bothers employees or partners costs you! Myopic management, quiet quitting, and sloppy handoffs cause missed opportunities. Lower costs, with larger profit margins, result from customer-centric organizations.
ClearAction
APRIL 13, 2023
Your Business Development managers may not have considered the bigger picture of success: brand integrity. Marketing and Sales earnestly establish value propositions: what your brand promises customers will receive and what they’ll pay (money, time, etc.). Minding the gap is the ultimate purpose of a CCO.
Wootric
JANUARY 6, 2021
Today we’re excited to announce that Wootric is joining InMoment, a market leader in customer and employee experience. This next step in our evolution means great things for our customers and other businesses seeking a modern approach to CX improvement. .
Customer Bliss
APRIL 20, 2018
In this episode leading up to my 100th episode of The Chief Customer Officer Human Duct Tape Show next week, I speak with Edwin Bodensiek , the Chief Experience Officer for Miles & Stockbridge P.C. , This was particularly helpful for rainmakers (an employee who brings clients to the firm).
ChurnZero
DECEMBER 20, 2019
Customer results will sell, not features. The winners in C S Management will align their business objectives to the customer’s desired outcomes and experiences. Making customers happy is no longer good enough. . . Abby Hammer , Chief Customer Officer , ChurnZero .
Expert insights. Personalized for you.
175 
Let's personalize your content