Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To understand customers, the effective enterprise needs to think in human, emotional terms. But, there is little that is really new or trailblazing in this idea.

Financial 144

Financial White Paper Books Airlines 144

Comm100

APRIL 6, 2020

Offering true omnichannel customer engagement requires you to be omnipresent — you need to be everywhere, all the time. Offer communication channels that your customers expect you to be on. Free Download: Customer Engagement 2020 White Paper. White Paper. Here’s how: .

Omnichannel 52

Omnichannel Customer Engagement Engagement White Paper 52

Totango

SEPTEMBER 22, 2022

This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. First, we’ll define SaaS tools and explain how they connect with your customer lifecycle. Customer success. Managing internal and external communications. Customizing customer service. Data analysis.

White Paper 71

White Paper Advertising Sales Social Media 71

Avaya

JANUARY 29, 2019

Performance Management – Set and communicate goals across the organization, and measure performance against them; make corrections as needed using actionable insights. Identify opportunities to enhance compliance and overall efficiency, cost, and quality of customer service.

White Paper 67

White Paper Engagement Contact Center Customer Experience 67

Comm100

NOVEMBER 6, 2017

Although social media isn’t quite as mythicized as it was in its youth, companies that haven’t already done so are flocking to sign up for this golden communication and marketing opportunity. Have Customers Switch Channels. Forget to Watch out for Trolls, Hackers, and Rogue Employees. Download Now. Download Now.

Social Media 61

Social Media Customer Service White Paper Airlines 61

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Well-trained operators mean better customer satisfaction. Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally.

Social Media 47

Social Media Customer Service Strategies Customer Service Download 47

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. A Customer Service Knowledge Base is Vital for Good Customer Experiences. Gives Your Customers Access to Accurate Information.

Customer Service 62

Customer Service E-support Article Document 62

Comm100

OCTOBER 17, 2017

Connect with the People You Serve. This isn’t exactly a great connection. By practicing effective social media customer service, you will be able to connect with your customers, and show them that their voices matter. Hearing from your customers is an indispensable part of growing a successful business.

Social Media 50

Social Media Customer Service Download Customer Care 50

Amity

SEPTEMBER 15, 2016

On the other hand, when your company appeals to customers whose needs more closely match your solutions, retention increases and costs decrease. That’s why defining, delivering, and communicating a clear value proposition is the first and most important step in achieving high customer loyalty. Benefits of Focus.

Loyalty 74

Loyalty White Paper Metrics Sales 74

Amity

APRIL 3, 2014

On the other hand, when your company appeals to customers whose needs more closely match your solutions, retention increases and costs decrease. That’s why defining, delivering, and communicating a clear value proposition is the first and most important step in achieving high customer loyalty. Benefits of Focus. 1] Lanning, M.

Loyalty 48

Loyalty White Paper Metrics Sales 48