Totango
NOVEMBER 27, 2023
With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Offer self-service functionalities through community and knowledge centers.
ClientSuccess
OCTOBER 12, 2020
There is a difference, however, between eking out a passable customer service strategy and actually building the foundation for a long-term, scalable customer success function. Your team wasn’t prepared for a customer changing direction mid-term. Do any of the following situations sound familiar?
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ChurnZero
AUGUST 13, 2021
Because what you don’t want is 10 different voices coming out for communications. You don’t want to dictate exactly how people communicate, but you also want people to represent your company, and how you want to talk to customers. Hunter: It’s also communicating well with your executives.
ShepHyken
OCTOBER 27, 2023
Transparent Pricing and Flexible Agreements Customers appreciate transparency in pricing and flexible lease agreements, so be sure to clearly outline the costs involved, including any additional fees for amenities or services.
Beyond Philosophy
NOVEMBER 25, 2021
When I worked in corporate life, we sold large communication systems, which were also complicated. Determining how to communicate the details of our advantages to customers was challenging. . Of course, what is essential to the customer changes depending on the type of customer they are. I can relate.
Experience Investigators by 360Connext
JULY 24, 2019
Customers began to gain control in ways leaders didn’t predict. The levels of transparency and visibility between company and customer changed drastically. One customer could make a big ruckus and get the world’s attention over a weekend, while the corporate PR department clocked out. ' Click To Tweet.
Influitive
OCTOBER 21, 2015
And brands that use advocate marketing programs to inspire and encourage their customers to create social proof for their products will be the ones that thrive. That’s what Forrester Vice President and Principal Analyst Laura Ramos has found in a new report, Advocate Marketing Creates B2B Customer Relationships That Last A Lifetime. .
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