TechSee
AUGUST 14, 2023
Follow on LinkedIn Charlie Mitchell, Senior Editor at CX Today Charlie is an award-winning magazine editor, with vast experience in writing about technology, customer service, and much more. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.
TechSee
JUNE 16, 2022
Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. Magazine, Forbes, U.S. Follow on LinkedIn.
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Customer Guru
AUGUST 21, 2018
She has been listed as a top thought leader in customer experience, customer success and customer service by Customer Experience Professional Association, CustomerThink, Global Gurus and many others. Michel’s energy is infectious and his views on customer experience an eye opener.
Kerry Bodine
AUGUST 14, 2020
On Wednesday I presented a webinar with the Toronto Customer Experience Professionals Association. In contrast, CX professionals look broadly across all channels—websites, mobile apps, email, online chat, phone conversations, retail store visits, home visits from technicians, paper statements, and so on.
Wootric
FEBRUARY 14, 2019
These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. She’s also a contributor to Forbes , the Harvard Business Review and Hemispheres Magazine. Why we love Augie: He’s the Sr.
SurveySensum
JULY 14, 2020
Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link].
Qualtrics
JULY 18, 2019
Closing the loop with customers is about getting back to the customer after they’ve given you some feedback. In closing the loop, you let the customer know they’ve been heard. You communicate the action you’ve taken based on their feedback, or the resolution you’re planning. Don’t assume customers should “just know.”.
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