Remove Communication Remove Marketing Remove Rewards Programs Remove Travel
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Three Travel and Hospitality Customer Journey Tracking Examples

Kitewheel

Travel and hospitality companies have a difficult job. There is huge market pressure to make great deals. But even these leading travel brands can do better. Things are improving for the travel industry, but the biggest multipliers of customer satisfaction seem largely to be left behind. This makes sense in some capacity.

Travel 40
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Building a Better Loyalty Program (and the Reward for Getting It Right)

BlueOcean

According to Bond , “the power of loyalty programs often trains an organization to optimize the program instead of optimizing loyalty.” Part of the issue lies in the CRM and communications strategies–they simply aren’t always aligned, which allows inconsistent messaging to customers. In particular, transparency is critical.

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5 Top Customer Service Articles of the Week 10-11-2021

ShepHyken

The topics covered include quick response times, providing self-service options, different ways customers can communicate with you (phone, email, chat, text, etc.), Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? And, it’s not about being “over-the-top,” but simply doing what customers expect.

2021 74
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Are You Delighting Customers on an Emotional Level?

CSM Magazine

However, the rewards and gifts shouldn’t be limited to occasions only. Such reward programs and incentives profoundly influence a customer’s view of your business emotionally and they continue buying from you. For happy customers, keep rewarding them from time to time. Create Memes. About the Author.

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Innovators break the mould, at the 2020 Loyalty Magazine Awards

Currency Alliance

For most of the last decade, loyalty marketing seemed to be on autopilot for many brands – but the tide is turning. Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. There’s a lot of useful takeaways in this, for loyalty marketers.

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Loyalty programs: should you issue your own points or miles?

Currency Alliance

They’re a low-cost incentive compared to other forms of incentives such as discounts, cashback, affiliate marketing offers, or paying for search traffic from Google. Nobody with $100 in pesos leftover from a recent trip would travel back to Mexico just to spend them, but they might exchange them back into dollars.

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10 Cool Chatbot Examples to Inspire Your Project

Inbenta

Chatbot examples in the travel & leisure industry. Chatbot examples in the travel & leisure industry. A lot of the questions were related to Covid-19 local and travel restrictions, PCR tests, flight cancellations and status and so. TravelClub is the leader reward program in Spain with over 6 million subscribers.

Insurance 105