Competitive Advantage Consumers Customer Base Insurance 
InMoment XI
APRIL 25, 2024
Did you know that over half of financial services consumers say they have low trust in their provider? And, of those consumers, only 34% of them would recommend their brand to friends and family. Since finances are such a personal part of our lives, consumers in the industry are the most withholding of their trust.
Magellan Solutions
APRIL 19, 2023
8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses.
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TechSee
FEBRUARY 21, 2022
Practically every business process can be impacted by artificial intelligence, especially repetitive, high-volume, or mainly rule-based processes. There are many ways AI is helping businesses across industries gain a competitive advantage. Enhance Customer Service. 10 Ways AI Can Transform Your Business.
SurveySensum
SEPTEMBER 27, 2023
47% of customers say they will stop buying from the company if they have a subpar experience. Whereas if the company’s customer service is excellent, 78% of consumers will do business with them again after a mistake. This proves that satisfied customers are more likely to remain loyal and recommend a business to others.
SurveySparrow
APRIL 28, 2023
As a business owner or marketer, it’s essential to understand the psychology behind consumer buying behavior. Understanding consumer behavior is crucial for businesses to create effective marketing strategies that appeal to potential customers and lead to increased sales.
BirdEye
SEPTEMBER 8, 2023
Financial services companies, like investment firms, banks, and insurance agencies, operate in a landscape where trust and credibility are paramount. Given that financial services are highly regulated and deal with sensitive personal and financial information, consumer trust is paramount.
TechSee
NOVEMBER 6, 2018
Customer service organizations : Agents visually guide consumers in solving their technical problems, providing real-time assistance and solutions as if they’re standing right next to the customer. Here’s how Tier-1 telecom Vodafone is harnessing AR remote assistance to better support their customers.
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