CSM Magazine
MARCH 21, 2023
Post-purchase support is an integral feature of digital marketing which all e-commerce stores should consider. Integral part of e-commerce When purchasing something online, help should be available if needed. However, not all businesses provide the same level of after sales support. So, how does it work?
CSM Magazine
JANUARY 17, 2023
These factors have put companies under pressure to deliver seamless digital experiences, with those that get it right having a distinct competitive advantage. Solutions like Encoded’s PayByLink can support customer journeys and provide all important security. E-commerce will be fuelled by a digital first strategy.
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SurveySparrow
OCTOBER 13, 2023
For instance, an e-commerce platform collects customer feedback through post-purchase surveys and online reviews. Diverse Perspectives: The goal of a software company is to gather feedback from users, developers, and support teams to gain diverse insights into user experience. Adaptation: The loop adapts.
CSM Magazine
SEPTEMBER 20, 2021
Relevant research supports the idea that people prefer to help themselves rather than seeking help; it is therefore essential to offer exceptional self-service. The only way to get support from some organizations is to hang on the phone for long periods. However, it can be done, and the payoffs can be huge.
CSM Magazine
OCTOBER 10, 2023
It’s a game-changer in competitive e-commerce. You’ll want a provider who really supports and assists. Online shops are using customized options to stand out. Providing choices like direct bank transfers, cards, and digital wallets reduces abandoned carts and lifts sales. Security has to be airtight.
CSM Magazine
NOVEMBER 18, 2020
Agents have been working from home for the first time, no longer having the IT systems or immediate support of colleagues and managers they once enjoyed in the physical contact centre. Connecting with customers for competitive advantage. On demand training offers flexibility.
CSM Magazine
DECEMBER 2, 2020
The latest analytics tools will become pivotal to gathering the internal and external insights necessary to empower frontline staff and drive competitive advantage – whether through eye opening desktop analytics, employee sentiment analysis and stress predictors or sophisticated Voice of the Customer (VoC) innovations.
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