Customer Guru
APRIL 5, 2018
We are certain that this is a first step to help organizations WOW their customers and create raving fans for themselves. Mr. David has been working with and training Indian, African and multinational businesses in their mission to become customer-centric organizations since 2014. Connect with William David McCann on LinkedIn.
Experience Investigators by 360Connext
FEBRUARY 9, 2021
Customer experience is the sum of each interaction a customer has with your brand, and how they feel about it. The way to leverage this is to understand that intentional, proactive and positive customer experience design leads to real results for your organization AND your customers.
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BlueOcean
NOVEMBER 29, 2023
At Blue Ocean, we have long held the position that the customer experience and the employee experience are inextricably linked. We’ve said it so often it’s become cliché, but we stand by the concept that happy employees make for happy customers, and in outsourcing, happy customers make happy clients.
CX Journey
NOVEMBER 24, 2015
Placing a call to customer support just got a little nicer and a little easier. Think about the last time you called a company's customer service number. Did you feel like you connected with the rep who answered the phone? Happy employees are more likely to yield happy customers. Hire for attitude.
Michelli Experience
MARCH 16, 2016
This means that there are situations where employees are highly engaged and customers are not (think of a workplace where employees feel like they are on a cruise but they forget to invite the customers along for the fun journey). Select PEOPLE who can deliver the branded and emotional connection.
Wootric
FEBRUARY 14, 2019
Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”
Michelli Experience
JULY 27, 2016
During my more than a decade relationship with the brand, I’ve never ceased to be amazed by the commitment of Starbucks leaders when it comes to continuous improvement for both the customer and employee experience.
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