Connections Customer Service Training Magazine Social Media 
ShepHyken
MAY 13, 2024
8 Keys to Making Customer Service a More Positive Experience by Martin Zwilling (Inc. Magazine) With the advent of the internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed.
TechSee
JUNE 16, 2022
He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. Brad Cleveland is a global expert in customer strategy and managemen t.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
AUGUST 28, 2023
Optimizing Your Customer Feedback Strategy in 2023 by Lumoa (Lumoa) Your customers are sharing their experiences online. They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder. Connect with Shep on LinkedIn.
ShepHyken
NOVEMBER 15, 2021
Lego Customers Lose Millions of Pieces a Year. Magazine) Lego Group knows something about talking to its customers, and not just because it has a few creative employees. The company has built one of the best examples of a customer service organization I’ve seen. You may find some answers in this article.
CSM Magazine
JANUARY 17, 2022
Brand awareness refers to ways to boost credibility with influencers, social media, and social prospecting. As you think about boosting brand awareness for maximum impact, you’ll notice that there are more ways to engage prospects and nurture the connection with potential customers. Build Human Connections.
Bill Quiseng
MARCH 28, 2016
Named by meeting planners as one of their “favorite speakers” by Meetings and Conventions Magazine, she has a natural gift for entertaining an audience that will engage and inspire every attendee to deliver a better customer experience. Every business has one thing in common. And have fun!
CSM Magazine
DECEMBER 29, 2022
By operating for extended hours, including evenings and weekends, businesses can reap a great reward of offering customers better access to their services. 24 hour service can give customers the flexibility to connect with a business when it is convenient for them – meaning improved customer satisfaction and loyalty.
Expert insights. Personalized for you.
73 
Let's personalize your content