Mastering the Retail CX Landscape: A Deep Dive into NPS Trends
InMoment XI
SEPTEMBER 20, 2023
It’s the beacon that guides their actions and decisions, ensuring that every interaction with customers reflects their core values and promises. NPSx by Bain & Company states that connected customer experiences, powered by AI, are the future of CX. It consistently outperforms the average across all NPS drivers.
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