Consulting Customer Voice Engagement Voice of Customer 
Second to None
SEPTEMBER 7, 2018
Brands that have a long timeline of great social media service are proving to these digital communities that customers voices deserve to be heard. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.
Lumoa
FEBRUARY 6, 2018
More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. It’s too easy to overlook the employee engagement and try to deploy CX outside of an holistic organisational approach.
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Second to None
MAY 31, 2018
Brands should strive to be as receptive to customer feedback as possible, collecting a trove of information that can then be converted into tangible changes to the way your team interacts with consumers. This feedback can be acquired in several different fashions, including voice of customer survey and mystery shopping programs.
Second to None
AUGUST 28, 2018
Reporting is an often-overlooked aspect of a mystery shopping , voice of customer survey or other CX research program. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.
Second to None
SEPTEMBER 18, 2018
This attention to detail requires consistently engaged employees and continuous measurement to ensure employees retain your desired level of service. One pillar of the brand experience that is especially influenced by employee engagement is customer support, especially within your organizational call-center.
Second to None
FEBRUARY 1, 2019
We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.
Second to None
APRIL 26, 2018
Understanding how employees perceive the workplace created by your organization can help you make tangible changes that lead to higher levels of engagement, ultimately helping establish employees as better equipped to provide a great experience to each individual customer that walks through your doors.
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