The MVPs of Customer Success Metrics (Most Valuable Performance Indicators)
ClientSuccess
FEBRUARY 8, 2023
Logo churn rate : this metric looks at the percentage of logos (aka customers) that churn (end their contracts) in a given period vs. the number of customers that your team started within that same period. Customer =engagement can be measured by monitoring inbound support questions, stakeholder input, and more.
Let's personalize your content