Customer Care Customer Experience Management Customer Focused Management 
ClearAction
DECEMBER 14, 2017
Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? In essence, customer experience is what makes the world go around! Lynn Hunsaker.
ClearAction
DECEMBER 14, 2017
Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? In essence, customer experience is what makes the world go around! Lynn Hunsaker.
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ClearAction
SEPTEMBER 3, 2018
Are Your Customer Care Metrics Customer-Centric? Customer care metrics are a barometer of performance across a variety of customer interactions such as chat, text messages, email, social media and communities. Both of these orientations tend to be company-serving rather than customer-focused.
Tricia Morris
AUGUST 21, 2015
Customer experience is how a customer feels about a company over time. Customer Relationship Management (CRM) is a technology and system that sustains sales, marketing and customer service activities. Four Areas that Must Be Coordinated in Customer Success Management: strategy, processes, leaders, and data.
ClearAction
NOVEMBER 3, 2017
How would you like to reduce customer churn by 27%, increase Net Promoter Score TM by 65%, and outperform competitors by 20% in sales, purchasing, ordering, installation, billing, service inquiry, maintenance and account management processes? The same applies to these bodies of knowledge and customer experience excellence.
ClearAction
FEBRUARY 7, 2016
Customer Experience Articles. Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs.
Tricia Morris
SEPTEMBER 4, 2015
According to PayScale.com , the average hourly pay for a customer service representative in the United States is $12.91. Investing in customer service and your customer-facing employees doesn’t necessarily have to break the bank. The post Customer Service Employees are Among the Least Engaged: What’s One Way to Change That?
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