COPC

NOVEMBER 5, 2021

hosted as part of this fall’s Execs In The Know’s Customer Response Summit. During the interactive workshop, customer experience (CX) leaders from over 40 top brands collaborated on how their organizations are reevaluating and redesigning their outsourcing strategies this year and next. Did you know COPC Inc.

Contact Center 52

Contact Center Workshop White Paper 2021 52

ShepHyken

MARCH 31, 2018

Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Reactive Social Customer Service.

Social Media 87

Social Media Customer Service Marketing Airlines 87

RapportBoost

NOVEMBER 15, 2018

Two breakout talks, one led by John Pompei, Head of Player Experience Operations for Electronic Arts and one sponsored by telecommunications leader Vonage , outlined how to employ artificial intelligence, natural language processing and similar technologies to enhance the customer experience. .

White Paper 71

White Paper Call Center Telecommunications Omnichannel 71

Avaya

JANUARY 24, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services.

2004 46

2004 White Paper 2008 2006 46

Qualtrics

MAY 22, 2019

In an age when many consumers grew up using smart phones and social media, it is becoming increasingly important to use social media in your customer experience efforts. This is integral to their overall experience management strategy, and ensuring customers are satisfied at each step of the journey. Mitsubishi.

Social Media 40

Social Media White Paper Entertainment Brands 40

Tricia Morris

AUGUST 11, 2015

Yet, 35% say their currently integrate customer data to improve the customer experience, and only 24% use analytics to define customer segments. State of Multichannel Customer Service Report to view current customer expectations and preferences.

Government 81

Government Customer Service White Paper 2015 81

Comm100

JANUARY 14, 2020

For years, many companies struggled to cobble together the best customer experiences they could. They were sold on the idea of omnichannel engagement, but their operations didn’t back it up — what use are all the channels in the world if your customer’s story and data are kept in silos? What is Digital Omnichannel?

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Comm100

APRIL 6, 2020

But what does ‘omnichannel customer engagement’ even mean? Multichannel customer engagement refers to companies interacting with customers through multiple channels, such as phone, email, and live chat, with each channel managed in its own platform. Free Download: Customer Engagement 2020 White Paper.

Omnichannel 52

Omnichannel Customer Engagement Engagement White Paper 52

Comm100

FEBRUARY 19, 2020

It’s important to remember though, having too many VIPs could overwhelm your support team and lower the quality of customer care, defeating the purpose entirely. On the other hand, deny certain customers VIP status and you could damage relationships or undermine loyalty. The Exceptionally Angry Customer.

White Paper 64

White Paper B2C Social Media E-support 64

Comm100

JANUARY 14, 2020

For years, many companies struggled to cobble together the best customer experiences they could. They were sold on the idea of omnichannel engagement, but their operations didn’t back it up — what use are all the channels in the world if your customer’s story and data are kept in silos? What is Digital Omnichannel?

Omnichannel 52

Omnichannel 2020 White Paper Social Media 52

Comm100

FEBRUARY 19, 2020

It’s important to remember though, having too many VIPs could overwhelm your support team and lower the quality of customer care, defeating the purpose entirely. On the other hand, deny certain customers VIP status and you could damage relationships or undermine loyalty. The Exceptionally Angry Customer.

White Paper 40

White Paper B2C Social Media E-support 40

Comm100

OCTOBER 11, 2017

Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself.

Social Media 47

Social Media Customer Service Strategies Customer Service Download 47

Comm100

OCTOBER 17, 2017

Large corporations and small companies alike have had to either learn how to properly engage with customers over social media, or lose business as a result. This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care.

Social Media 50

Social Media Customer Service Download Customer Care 50