ijgolding
JUNE 9, 2015
If you have followed my writing for a while, you will be very much aware that I am very proud and passionate Customer Experience Professional (CXP). One of a growing number of ‘specialists’ in the newly recognised professional field, this group of skilled, experienced practitioners is growing in number on a weekly basis.
Kustomer
DECEMBER 31, 2020
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Annette Pedroza to learn about building a customer centric culture. To explain this further, Annette suggests: I think when employees hear leadership talking about the customer, that’s really important.
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ijgolding
MAY 25, 2015
I am privileged because a multitude of organisations welcome me in to their inner sanctum to help them in their quest to become more customer centric. As people we never stop learning and being able to see, feel and touch Customer Experience in its many stages of evolution is an amazing honour.
GetFeedback
JULY 19, 2019
And yet, it’s not surprising to know companies categorized as customer-centric reported much higher revenue than their counterparts, as documented in Hotjar’s 2019 State of Customer Experience Report. How to set up your Voice of the Customer (VoC) program for success. About the guest author .
ClearAction
FEBRUARY 14, 2015
Maybe "love" is not the right word, but customer experience professionals should know what I mean: be a fan of, be engaged with, show a predisposition toward camaraderie that leads to co-innovation and co-promotion, inclined to look at the relationship with a long-term perspective for mutual value and growth.
ChurnZero
APRIL 5, 2019
By segmenting each customer group , you can get your team attuned to each account’s needs (product focus, usage etc.). Always be documenting your processes and tracking events that you may have not track ed prior. How Customer Success Can Catalyze Customer-Centric Change. Customer Success Around the Web.
ijgolding
MARCH 10, 2016
Many business leaders find it very easy to SAY that their intent is to be CUSTOMER focused – that their intent is to deliver world class CUSTOMER service – that their intent is to create a strategy that continuously improves the CUSTOMER experience – but actually being able to make this a reality is far more of a challenge.
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