ShepHyken

DECEMBER 14, 2018

This week we feature an article by Chanice Henry who writes about the importance of cyber security in providing a trustworthy experience for your customers. – Shep Hyken. Customer loyalty is built on trust. Cyber security is no longer something that just IT teams need to worry about.

Blog 105

Blog Customer Experience Government Article 105

Comm100

JULY 20, 2020

The current Covid-19 pandemic has dramatically affected operations, forcing businesses to realign their focus towards online customer engagement. Since everything is automated, brands don’t need to worry about not being available to their customers. This, in turn, increases customer confidence and loyalty.

Social Media 53

Social Media Blog ROI Brands 53

ShepHyken

NOVEMBER 30, 2018

Goal: Improve Customer Loyalty. The best policies and procedures do not compel agents to say no to certain customers. Customer-centric organizations do not invest in chatbots for the sake of “keeping up with the Joneses.” They invest to meaningfully improve the customer experience.

Blog 97

Blog Omnichannel Average Handle Time Contact Center 97

CSM Magazine

JULY 13, 2022

There are numerous ways that customers engage with your business. Each one is a chance for you to nurture their interactions towards a sale, referred to as customer touchpoints. Optimizing your customer touchpoints can lead to stronger brand loyalty, more revenue, and improved sales. Customer loyalty programs.

Touchpoint 69

Touchpoint Customer Journey Loyalty Programs Social Media 69

ShepHyken

FEBRUARY 11, 2022

A great post-purchase experience is all about reassuring your customers they made the right decision by choosing your brand. Messages like this are one of the best ways to instill customer confidence. . Finally, you can use your Thank You page as an opportunity to keep customers engaged with your brand.

E Commerce 68

E Commerce Customer Experience Loyalty Programs Loyalty 68

CustomerSuccessBox

JULY 19, 2022

It keeps the promises made during the sales process & onboarding and serves as the foundation of your customer relationship. Delivering results quickly gives customers confidence that they made the right decision and increases the likelihood that they will continue the partnership in the long run.

Customer Success 52

Customer Success B2B Customers Brands 52

ProProfs Chat

JANUARY 17, 2020

These SaaS customer lifecycle stages can take you closer to attaining success. Qualify Your Customers. Engagement. Customer Purchase. While the previous stage was about knowing your customers better, this one is about converting them into purchasing customers. Customer Purchase. Develop Awareness.

Customers 107

Customers Customer Journey Presentation Brands 107

ProProfs Chat

APRIL 30, 2020

With the right measures for constant customer communication during the Covid-19 pandemic, OnePlus successfully managed to overcome a lot of roadblocks (if not all). This proactive communication helped them work towards reinstating the brand loyalty, especially when 19% of consumers feel less brand loyal and investing in whatever is available.

Communication 91

Communication Social Media Measurement Omnichannel 91