ClearAction

FEBRUARY 27, 2015

And you're aligning the company to focus on value that's rewarded by customers. Focus innovations on what the customers are trying to get done: what are they integrating your product/service with, and how can you make it easier and more successful for them? Inspire Voice of the Customer Actions: 12 Ideas.

Customer Journey Mapping 118

Customer Journey Mapping Customer Journey Insights ROI 118

Wootric

FEBRUARY 14, 2019

These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. Kia has pioneered the art of Customer Experience by leading businesses through the transition to customer-centric organizations.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

SurveySensum

JULY 14, 2020

XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. LinkedIn : [link]. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Kustomer

APRIL 23, 2020

In order to create these experiences, one of the best starting points is by going through the process of identifying the customer’s needs and expectations. While the advancement of innovation and technology are continually changing the ways in which expectations are expressed, many of the fundamental needs remain the same.

Customer Satisfaction 52

Customer Satisfaction Definition Customers Customer Service 52

SmartKarrot

JANUARY 5, 2022

She believes true customer success is determined by companies being the best version of themselves that she helps them form through their behaviors and actions. Jeanne’s also the Co-Founder of the Customer Experience Professionals Association. Jason is the VP of Global Customer Success at Vinli Inc. Guy Nirpaz.

Customer Success 23

Customer Success 2022 Chief Customer Officer B2B 23

SmartKarrot

MARCH 8, 2022

Donna has successfully helped many companies scale their Customer-Success growth and reap the benefits of the if the customer wins, the company wins phenomenon. A leader who believes in ‘paving a path forward no matter the odds,’ Elli Wu is a Customer Experience professional, board advisor, engagement expert, speaker, and author.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

Beyond Philosophy

MAY 12, 2021

Only half of the organizations around the world feel prepared to support customer engagement post-COVID. When I read that headline from Verint, an organization specializing in the Voice of Customer, it struck a chord with me—a minor one with lots of extra dissonance. Technology Can Help.

Customer Expectations 88

Customer Expectations 2021 Technology Chief Customer Officer 88

ClearAction

APRIL 29, 2020

Develop an effective portfolio of internal communications that educate executives and employees about customer experience realities, expectations, moments of truth, goals, improvement and innovation techniques and engagement opportunities, emphasizing specific ways different roles can make a difference in customer lifetime value.

Customer Experience 71

Customer Experience Chief Customer Officer Customer Centricity Leadership 71