Customer Focused Customer Journey Mapping Employee Experience Loyalty 
Experience Investigators by 360Connext
APRIL 2, 2024
But customer touchpoints are often misunderstood for what they really are, or go unappreciated from the customer’s perspective. Understanding your customers’ current situations, and what drives them toward loyalty or defection , is one of the first steps in delivering a superior customer experience.
Experience Investigators by 360Connext
APRIL 2, 2024
But customer touchpoints are often misunderstood for what they really are, or go unappreciated from the customer’s perspective. Understanding your customers’ current situations, and what drives them toward loyalty or defection , is one of the first steps in delivering a superior customer experience.
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ShepHyken
JUNE 7, 2021
Customer Interviews for CX: How to Conduct Interviews & How They Can Make a Difference by Jeannie Walters. Experience Investigators) Customer interviews can highlight issues in emotional ways. Customer quotes can be used to tell your customer’s story on a customer journey map or in a persona.
Experience Investigators by 360Connext
FEBRUARY 9, 2021
Is customer experience worth it? C-level leaders want to know if customer experience (CX) is worth the investment. Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. This is a question I get all the time.
ShepHyken
JANUARY 18, 2021
For example, I believe you should obsess about customer journey maps, but they have to be done right. 5 Key Customer Loyalty and Engagement Trends for 2021 by Michelle Wildenauer. What challenges and opportunities should customer loyalty and engagement specialists consider as they move further into 2021?
Horizon CX
DECEMBER 1, 2023
The Crucial Link Between CX and Strategic Goals: Effectively advocating for customer-centric strategies involves aligning proposals with the overarching strategic goals and objectives of the organization. Strategic Milestone: Amazon’s emphasis on customer satisfaction directly contributes to its strategic milestone of market leadership.
Experience Investigators by 360Connext
DECEMBER 17, 2019
If you’ve embarked on a journey mapping initiative , are you sitting motionless in the water, hoping the wind will take you where you want to go… or are you “tacking” by assessing where you are, where the wind is blowing, and asking what’s next? 6: Improve Employee Experience to Improve Customer Experience.
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