ShepHyken

MARCH 18, 2019

1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. MarTech Advisor) We list 10 customer experience (CX) tips that will establish customer centricity as the core philosophy of your organization and help create a customer-focused environment across your company. Follow on Twitter: @Hyken.

2019 87

2019 Article Net Promoter Score Customer Service 87

ShepHyken

SEPTEMBER 2, 2019

Military Intelligence of Customer Experience) has identified three customer experience super-hero managers; Gut Insect, Manual Man and Captain Insight. Debunking Automation Myths In Customer Support by Anand Janefalkar . Improve Employee Experience to Improve Customer Experience by Jeannie Walters.

Article 86

Article 2019 Customer Service Employee Experience 86

ShepHyken

MAY 21, 2018

My Comment: Starbucks is a leader in customer service and experience. Books have been written about the Starbucks experience. Here is a short article that shares five insights into how Starbucks innovates CX. Customer service worst practice: everything you shouldn’t do when supporting customers by Niamh Reed.

Article 83

Article 2018 Customer Service Customer Service Strategies 83

ShepHyken

JANUARY 8, 2018

Retail customer experience gurus, leaders and experts shared their insight with Retail Customer Experience via email as 2017 ebbed to a close. My Comment: The 2018 customer service and experience predictions continue to roll in. Ensuring A Positive Employee Experience by Brian Berns.

2018 0

2018 Article Customer Service Contact Center 0

Integrity Solutions

OCTOBER 27, 2021

In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused. Mistakes happen, but people who provide exceptional service go a long way toward cementing loyalty to the brand, even when an issue comes up.

Customer Service 69

Customer Service Banking Customer Service Training Culture 69

ShepHyken

APRIL 1, 2019

Customer Service Is Poised for an AI Revolution by Vala Afshar. ZDNet) AI is viewed by customer service decision makers and agents alike as a boon to the customer and employee experience. Use of AI in customer service is predicted to increase by 143 percent over the next 18 months.

2019 100

2019 Article Customer Service Social Media 100

ShepHyken

APRIL 6, 2020

This article explores different ways to deliver value-added content that enhances the customer experience. Video can tell, sell and connect with your customers. The Impact Of Employee Experience On Customer Experience by Sagi Eliyahu. My personal favorite on the list is the use of video.

Article 76

Article 2020 Customer Service E Commerce 76

ShepHyken

OCTOBER 5, 2020

Delivering a concierge style of service implies that the customer will be receiving a higher level of service. And, in most businesses, that is the type of experience that could get the customer to come back – and maybe even become loyal! Here are a few ideas to get you started. Thank you, Jeremy!

2020 66

2020 Article Customer Service Hospitality 66

ShepHyken

AUGUST 24, 2020

To achieve this feat, it’s vital to account for your employee’s satisfaction, who deals with customers directly or indirectly. My Comment: If you want a good customer experience, then take a look at the inside of your business or organization at the employee experience. That’s where it starts.

Article 84

Article 2020 Customer Service Contact Center 84

ShepHyken

AUGUST 27, 2018

(Toister Solutions) I decided to investigate the happy employees equal happy customers claim by reviewing Glassdoor ratings for the 20 companies with the best customer service. This list was compiled by Christopher Elliott using data from the American Customer Satisfaction Index (ACSI).

2018 59

2018 Article Customer Service 2020 59

ShepHyken

MAY 28, 2018

Luckily, today we know far more about how to provide people with the experience they want. And it all begins with employees. My Comment: Every year the stats from numerous reports remind us that a good customer experience starts with a good employee experience. Follow on Twitter: @Hyken.

2018 77

2018 Article Customer Service Loyalty Programs 77

ShepHyken

JANUARY 30, 2023

My Comment: Creating customer loyalty is getting more difficult, especially in the retail industry. My friend and fellow customer experience expert, Dan Gingiss, tells us why and shares some insights and lessons on how to keep your customers coming back. Follow on Twitter: @Hyken

2023 23

2023 Article Customer Service Banking 23

Comm100

JUNE 19, 2018

The ICMI Contact Center Expo which took place at the end of May was no different – with a strong keynote lineup and insightful sessions to attend, it was a fantastic event for anyone looking to top up their knowledge on everything CX. Recommended for you: [eBook]50 Customer Service Training Activities for Live Chat and Telephone Teams.

2018 41

2018 Contact Center Entertainment Culture 41

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Arie Goldshlager.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Arie Goldshlager.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

ShepHyken

JANUARY 15, 2018

A Greater Purpose Will Give Your Customer And Employee Experience An Extra Edge by Adrian Swinscoe . Forbes) Historically, customers used to buy the practical benefits of a product or service. Customer Guru) If you are getting low responses on your surveys your customers are pretty much thinking the same. .”

Article 0

Article 2018 Customer Service Banking 0

ShepHyken

OCTOBER 1, 2018

Employee Experience Strategy: 3 Tips to Steal From Customer Service by Brian Westfall. Capterra) Now, more than ever, SMBs need to think critically about how to deliver a stellar, cohesive employee experience (EX) that not only convinces workers to stay and engage but also to advocate the company’s awesomeness to others.

2018 17

2018 Article Customer Service Employee Experience 17

ShepHyken

MAY 11, 2020

(Adrian Swinscoe) Today’s interview is with Claire Whitaker, a product and artificial intelligence (AI) consultant, who over the last nine years has worked in lean innovation, customer experience (CX), product management and technology including AI teams at top companies across industries, including Amazon.

Article 60

Article 2020 Customer Service 2004 60

ShepHyken

APRIL 4, 2022

My Comment: The “total experience” combines the power of a CX (customer experience) and an EX (employee experience.” If you’ve followed me, you know I believe that what happens inside an organization with employees (EX) is felt by the customer. Follow on Twitter: @Hyken.

Article 73

Article 2022 Customer Service Magazine 73