Customer Satisfaction Customer Service Representative Insurance Loyalty 
SurveySensum
MARCH 14, 2024
After working in the CX industry for over 10 years, this much is clear to me – customer satisfaction is THE MOST important pillarstone of your business. And the key to improving it is by understanding your customers and listening to their voices via customer satisfaction surveys. ” 2.
SurveySensum
JUNE 9, 2023
We’re sure you don’t want this to happen with your customers. That’s why it’s crucial to launch the right types of customer satisfaction surveys at the right time. How to choose the right kind of customer satisfaction survey at different touchpoints? Because this is the moment when you can lose them.
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Lumoa
MARCH 3, 2023
This does two things: First, it raises the brand’s perceived value in the eyes of the customer, and second, it increases customer loyalty. A new Gartner survey found that insurers’ initiatives in 2023 will shift towards improving customer experience and operational excellence instead of growth.
Think Customers
JULY 29, 2022
Every time customers interact with a customer service representative, do a keyword search, click through a brand’s website, or engage other touchpoints, they’re giving hints about their interests and intentions.
SurveySparrow
JUNE 20, 2023
It encompasses the quality of assistance, the efficiency of problem-solving, and the courtesy and professionalism of customer service representatives. A positive customer service experience plays a crucial role in building customer loyalty and fostering long-term business relationships.
Service Untitled
JANUARY 13, 2014
Bad enough the customer support person has to listen to you being an ass; is it really necessary to bother 35 other people seeking a moment or two of peace in an airport lounge? Not every customer service representative is trained in conflict management and getting angry is surely not going to solve the problem.
Magellan Solutions
APRIL 15, 2021
For starters, not all customer support services are equal. Of course, every successful customer service operation depends on different aspects. . One thing to consider is the quality of your customer service representatives (CSR). They will remember your effort and put a good word for your service.
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