ShepHyken
NOVEMBER 3, 2021
While he’s in the hospitality industry, this could apply to any type of business. There have most likely been times that many of us have fallen short in taking care of our customers. I think you’ll agree that you don’t have to be in the hotel or hospitality industry to benefit from answering these questions.
ShepHyken
SEPTEMBER 4, 2023
Elevating Customer Experience: Embracing Hospitality as the Foundation by Charles Ryan Minton (Newsweek) When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. Here are a few strategies small businesses can use to build customer loyalty and minimize churn.
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ShepHyken
AUGUST 2, 2021
The gist of the article is about the difference between satisfied customers and loyal customers. The author shares their favorite measurement tools and why they may help you measure more than just customer satisfaction. Why Messaging is the Gateway to Great Customer Experiences by Tristan Gadsby.
ShepHyken
JANUARY 25, 2021
Hospitality Net) In this article, we reflect on where such issues may arise, how to measure, and how to take fast, effective action allowing you to manage your hotel in the best way possible. My Comment: I believe that every company – in any industry – could do well to have a “hospitality mentality.”
ShepHyken
SEPTEMBER 18, 2017
Every employee – and that includes top executives – should experience what every customer experiences. 25 Reasons Why Hospitality People Are So Resilient by Rupesh Patel. My Comment: I have always believed that the best customer service people have a “hospitality mentality.” Five, in fact.
ShepHyken
MARCH 28, 2022
The article’s author emphasizes the need for brands and people to bring a personal/real element into the customer experience. Hospitality Net) Why do so many hotel loyalty programs fail? While the author focuses on the hospitality industry, the ideas can be considered for any type of points or perks type of program.
ShepHyken
NOVEMBER 19, 2018
(Knowledge@Wharton) The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value is designed to guide businesses to the next level, where success is measured beyond mere dollars. How Human-Centric Design Thinking Can Improve the Customer Experience by Kindra Cooper.
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