Document Management Net Promoter Score Return on Investment 
Horizon CX
JUNE 10, 2022
For example, I worked with an organization that developed a voice-of-the-customer (VoC) program with the primary objective of achieving a high Net Promoter Score (NPS). Forrester at the Sloan School of Management at MIT. Systems thinking is a mindset that everything is interrelated and interdependent.
Bizagi
JULY 8, 2020
These contributed to the bank being able to improve its net promoter score by an impressive 15%, demonstrating the power of a borrower-centric approach. For example, rather than relying on disparate documents, spreadsheets, and emails to complete essential paperwork, IPA can unify the information into one workflow.
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SurveySensum
FEBRUARY 14, 2024
But it’s not just for the employees – these employee feedback tools give managers and HRs real-time data to make smart decisions and improve the workplace vibe. User-Friendliness: Ensure the tool is user-friendly for both managers and employees. This can include customer support, tutorials, webinars, and documentation.
ProProfs Chat
SEPTEMBER 27, 2019
For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. 1 For Effective Ticket Management. How can you manage if you have to face a huge ticket overload? . Humans are prone to making errors and effective ticket management is not a cakewalk.
Centercode
APRIL 16, 2019
These are the types of questions that suddenly pop into the minds of product and program managers when an executive team comes looking for Key Performance Indicators (KPIs). I recently had an opportunity to work with Alex Larsen , the manager of the technical operations beta team at Trimble Transportation, on just that. Efficiency.
ChurnZero
NOVEMBER 5, 2021
With busy Customer Success teams, it can be difficult to pause and reflect on the systems that we use to manage our bustling days, when most of the time, we’re just trying to get through them. To make your software audit more manageable, prioritize what data/features to audit first. New problems surface. Strategies shift.
CSM Practice
AUGUST 26, 2019
A CS representative has to be able to change management on a frequent basis. Changing management is hard but critical to the success of a CS team. For example, at my current company, our sales team utilizes Salesforce (a tool that makes customer relationship management (CRM) available through cloud computing).
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