SaleMove
SEPTEMBER 3, 2021
As you move to Digital Customer Service, here are 4 strategies that you should consider to streamline your operations and reduce call handle times. The post How Can Digital Customer Service Improve Contact Center Efficiency? appeared first on Glia Blog | Digital Customer Service Explained.
ShepHyken
SEPTEMBER 3, 2021
This week we feature an article by Apira Giriharan, a Marketing Manager from Blackchair with extensive knowledge of all matters related to CX solutions. She writes about how contact center agents can maximize productivity and provide a better customer experience. Contact center agents are often hampered by a lack of data and resources, which undermines their productivity. .
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Feedbackly
SEPTEMBER 3, 2021
There’s nothing more disappointing than a customer abandoning their shopping cart. You invest so much into attracting them to your business. But for some.
Forrester's Customer Insights
SEPTEMBER 3, 2021
In my past 30 years in the contact center industry at organizations like RingCentral, Genesys, 8×8, and IBM, I’ve watched the same movie over and over and over again…too many contact centers are laboring under the tyranny of being a cost center with schizophrenic goals of making customers happy while “doing more with less”. This […].
Advertisement
Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
CSM Magazine
SEPTEMBER 3, 2021
For every nonprofit, donors are the heart and soul of any fundraiser and any initiative. The reason is simple, donors form the crux of nonprofits. Without their generosity and kindness, organizations cannot function. Nonprofits need to be able to repay them and show them that they care. More importantly, nonprofits need to be at their service and clear their queries, whenever they arise.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Gainsight
SEPTEMBER 3, 2021
Customer Success account segmentation is one of the fundamental discussions which occurs at the beginning of any customer journey discussion. How will you treat this Customer A vs. Customer B? Customer C is unique and requires something special. However, the #1 question I still get to this day from fellow Customer Success leaders is “How were you able to build a success Strategic Account engagement model and monetize it?
SaleMove
SEPTEMBER 3, 2021
As you move to Digital Customer Service, here are 4 strategies that you should consider to streamline your operations and reduce call handle times. The post How Can Digital Customer Service Improve Contact Center Efficiency? appeared first on Glia Blog | Digital Customer Service Explained.
CustomerSuccessBox
SEPTEMBER 3, 2021
As a Customer Success Manager, you and your team take in a lot of efforts to connect and engage with your customers. Right from the marketing team which finds potential customers to customer success that implements strategies, you are putting in your best. But still must have come across several customers who, no matter what you do, will remain Non- responding customers.
Magellan Solutions
SEPTEMBER 3, 2021
It is definitely a whole new world. Becoming a digital nomad and working remotely while traveling is a dream come true. . But it is a challenging lifestyle to get into. It’s one that some of virtual assistant and other solo-teamed agents have experience in. . Which is why we thought of putting together a guide with the help of our travel-savvy agents to help you understand this lifestyle before getting into it yourself.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
SmartKarrot
SEPTEMBER 3, 2021
Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs. Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform. Create success plans for your customers and document customer progress toward established goals and results.
CSM Magazine
SEPTEMBER 3, 2021
Bringing your brand to life is easier when you have a graphic designer. They’ll use their creative minds to communicate, inspire, and inform prospective customers and your current client base about your products, your name, and your business values. Using a mixture of software and hand created concepts that you can share on all your printed media and online platforms, graphic design is a vital element of your business model that should never be overlooked.
SmartKarrot
SEPTEMBER 3, 2021
You have a solid product. Naturally, you want new users to experience it. But you also want your former users to consume it and engage with its offerings. How do you make that happen? The answer is simple — retention marketing. Retention marketing is so effective that SEMRush states that a loyal customer usually spends 67 percent in their 31st-36th month on a brand rather than in the first six months of use.
5CA
SEPTEMBER 3, 2021
The post High 5 – A conversation with David Bos appeared first on 5CA.
Advertisement
The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?
.png)
Totango
SEPTEMBER 3, 2021
A quarterly business review (QBR) is a chance to bring together your executives and your clients’ executives to discuss the health of their business and your relationship, to discuss their future goals and plans, and to strategize how you can deliver more value to them based on those factors. These meetings can play a crucial role in the overall health and success of your customers, but they can also be very difficult to plan and execute. .
Expert insights. Personalized for you.
52 
Let's personalize your content