eglobalis
JULY 26, 2023
Anywhere, everywhere, all at once – integrating technology in B2B omnichannel design The post Anywhere, everywhere, all at once – integrating technology in B2B omnichannel design appeared first on Eglobalis.
SurveySensum
JULY 26, 2023
Do you know what’s the biggest problem in retail? — Customer churn. It’s like a game of “now you see them, now you don’t” with customers jumping ship to competitors in the blink of an eye if they don’t feel valued and satisfied. But why is that a big issue? According to the research study conducted by Harvard Business School, The Economics of E-Loyalty , increasing customer retention rates by 5% increases profits by 25% to 95%.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySparrow
JULY 26, 2023
Have you ever had a memorable encounter with a brand that left you feeling valued and satisfied? Or perhaps you’ve used a digital platform that was so intuitive and seamless that it made your life easier. These exceptional experiences are the result of careful attention to two crucial elements: customer experience (CX) and user experience (UX).
Gainsight
JULY 26, 2023
In the current market, a company’s future is increasingly being determined by its existing customers. As new business growth slows down, companies that retain and expand their customer base are poised to survive and beat the downturn. This means you need to prioritize customer experience and value so your customers continue to do business with you. So, how do you ensure you’re delivering on both, especially with limited resources?
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
SurveySparrow
JULY 26, 2023
Are you wondering how to enhance customer satisfaction and build lasting relationships with your target audience? Measurement is the key! Understanding and measuring the customer experience plays a pivotal role.Every interaction a customer has with your brand contributes to their overall perception of your business. From their first encounter to ongoing interactions and support, the customer experience plays a pivotal role in shaping their loyalty and advocacy.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
SurveySparrow
JULY 26, 2023
Do you want to learn more about the wants and needs of your customers? Want to match customer expectations with your business strategies? In that case, you must adopt the Voice of Customer (VOC) solution. But what exactly is VOC, and how does it work its magic? Worry not! We’ve got you covered. In this blog, we will delve into VOC solutions, exploring their importance, top features, benefits, and real-life applications.
CSM Magazine
JULY 26, 2023
Workplace wellbeing in the contact centre goes beyond surface-level happiness; it encompasses creating an environment that nurtures the holistic wellbeing of advisors. In recent months at Sabio, we’ve been exploring how organisations can shape work environments for a practical and lasting impact. By gaining insight into the experiences of contact centre advisors and providing the necessary targeted support, organisations can foster wellbeing and enhance performance.
Ascribe
JULY 26, 2023
All businesses today are flooded with unstructured, open end consumer comments. From internet reviews to social media posts and responses to survey questions, a mountain of unstructured text begs for analysis. And the information in these open ends is extremely valuable because these comments are your customers and prospects telling you what is most important to them.
CSM Magazine
JULY 26, 2023
Agents today expect far higher levels of flexibility than ever before. Nick Brook at Calabrio shares 7 winning strategies for driving all-round flexibility in contact centres. If you’re not a fan of wearing a suit and tie every day and want plenty of time to spend with friends and family, then working in a contact centre is for you. That’s the verdict of Bristol-based RED Recruitment , which cites ‘flexible dress codes’ and a ‘great work/life balance’ as 2 of the top 8 reasons to work in a
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Zonka Feedback
JULY 26, 2023
Looking for easy-to-use and cost-effective alternatives to SurveySparrow? Here are some of the top SurveySparrow alternatives you can switch to in 2023! When it comes to creating engaging and conversational surveys, SurveySparrow is one of the popular choices. With its chat-like interface and robust features, SurveySparrow allows businesses to create visually stunning surveys and gather valuable insights.
InteractionMetrics
JULY 26, 2023
Everyone is talking about using AI tools to measure the customer experience. Here we explain when AI companies like Clarabridge and CallMiner are the right fit. We also explain 2 situations when they are NOT the right fit. Check it out! Or, if you want to read more about AI for customer experience, check out our blog here. The post Customer Experience: Could AI Tools Be Your Solution?
Zonka Feedback
JULY 26, 2023
Looking for easy-to-use and cost-effective alternatives to SurveySparrow? Here are some of the top SurveySparrow alternatives you can switch to in 2023! When it comes to creating engaging and conversational surveys, SurveySparrow is one of the popular choices. With its chat-like interface and robust features, SurveySparrow allows businesses to create visually stunning surveys and gather valuable insights.
Forrester's Customer Insights
JULY 26, 2023
By practicing inclusive design, businesses can increase revenue, decrease costs, improve resilience, and build trust with customers and employees. But to do this successfully, companies need to incorporate inclusive design principles when creating experiences.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
.png)
Nasuni
JULY 26, 2023
CTO & Founder at Nasuni, Andres Rodriguez, describes why Nasuni’s hybrid cloud file platform is the superior file services solution for large organizations.
Forrester's Customer Insights
JULY 26, 2023
Businesses across the globe are dealing with a fast-paced digital world, rising customer expectations and economic uncertainties. In such an environment, it is imperative that they manage their cash flows well to finance their growth ambitions and mitigate financial risks. Corporates source these cash management services from their corporate banking partners.
5CA
JULY 26, 2023
Hackers are using diverse techniques to target the gaming ecosystems and their players. Read these strategies to build robust defences!
Forrester's Customer Insights
JULY 26, 2023
In the online world, proving that you’re dealing with a real person is cumbersome and full of friction; and it’s even tougher to make sure it’s the same person as last time while at the same time preserving that person’s privacy. But Worldcoin, formally launched on July 24, 2023, raises more issues than it solves.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
SurveySparrow
JULY 26, 2023
In the vibrant realm of business, we often encounter a variety of terms and phrases that aid us in understanding the industry’s detailed intricacies. Two such terms, “Customer Success” (CS) Vs “Customer Experience” (CX), have gained noteworthy attention over time. However, the nuanced differences between these two concepts can sometimes create confusion, leading people to use them as if they were one and the same.
Gainsight
JULY 26, 2023
Whether you call it product-led, customer-led, or digital-led, cohesive user journeys in your product are key to successful product and overall customer experiences. Cohesive journeys allow your users to receive communications that align across the board (from initial purchase, to onboarding, to CSM outreach, to in-app guidance) and promote a single message, purpose, and value about your product.
SurveySparrow
JULY 26, 2023
Online Surveys have become a powerful tool for gathering valuable insights and understanding customer needs. With just a few clicks, you can tap into the vast realm of digital surveys, opening up a world of possibilities to capture feedback, measure satisfaction, and make data-driven decisions. Moreover, digital survey tools have become an indispensable part of business processes, and SmartSurvey has been a leading player in this field.
Circular Edge
JULY 26, 2023
Unlock the Power of Data: Simplify and Optimize with Oracle Enterprise Data Management (EDM) Discover how ABC Enterprises, a leading organization, transformed its data management practices with Oracle Enterprise Data Management (EDM). In this customer story, we explore the challenges faced by ABC Enterprises and how Oracle EDM provided a unified platform, automating and streamlining data management to achieve enhanced accuracy, scalability, and cost-effectiveness.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Lithium
JULY 26, 2023
Customizations Going Away As part of our cleanup, the majority of our past customizations are being deprecated entirely. These mostly fell into either minor style tweaks or functionality that has become core to the product (or will be in Aurora). Among these: Custom Banners - allows users to upload a personalized banner image to their profile Additional Search Bars - duplicates the top right search bar above the content in some nodes Reply Button - indicates to which user you’re replying in a Fo
Expert insights. Personalized for you.
90 
Let's personalize your content