Eptica

AUGUST 29, 2021

Date: Monday, August 30, 2021 Author: Pauline Ashenden - Demand Generation Manager How to plan for customer service success at peak times. Published on: August 30, 2021. Author: Pauline Ashenden - Demand Generation Manager Every sector faces peaks in demand, where delivering excellent customer service becomes even more business-critical. Being able to scale up (and down) resources to meet changing demand is therefore vital.

Customer Service 115

Customer Service 2021 Blog Customer Success 115

Optimove

AUGUST 29, 2021

It may not come as a shock to you learning that our data shows a strong connection between the nature of the experience had with your brand early on – and the chances of them becoming a returning, more loyal customer. A great experience usually leads to a better retention rate. And a poor one, to lower such rates. Make sense, right? But what does come as a surprise to us here at Optimove time and again is how often marketing teams miss out on that insight and fail to act on what it tells them.

Workshop 97

Workshop Definition Retail Measurement 97

Magellan Solutions

AUGUST 29, 2021

What is User-Generated Content For BPO Philippines ? UGC is becoming a mainstay of any marketing strategy. It’s been proven that integrating UGC into brand marketing campaigns helps acquire new customers, drive loyalty, and increase revenue. Additionally, UGC can be used across multiple channels and platforms. It is especially effective when used in visual e-commerce.

E Commerce 52

E Commerce Brands Multi-Channel Fashion 52

Comm100

AUGUST 29, 2021

As storefronts have evolved, so too has customer service. Now more than ever, customers are empowered to expect more from businesses and get more in return. Customers expect flexibility across channels and a consistent experience no matter how they reach out. In turn, businesses have adopted omnichannel customer service strategies for engagement. While omnichannel support improves the customer experience, as well as the agent experience, businesses have more to consider when allocating resources

Omnichannel 52

Omnichannel Customer Service Strategies Customer Service Social Media 52

Advertisement

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Andrew Mcfarland

AUGUST 29, 2021

Years ago, in an Economics class I missed a crucial distinction between a shift “of” the demand curve and a shift “along” the demand curve. I’m sure the professor emphasized the difference, but I missed it nevertheless. A similar distinction.

Customer Experience 62

Customer Experience Customers 62

CustomerSuccessBox

AUGUST 29, 2021

What is Product Analytics? Your customers are using your product but it is important for you to analyze how users utilize your product features, predict areas of product friction, and how you can improve the product experience. Here comes product analytics. Product Analytics is the process of analyzing how users interact with your product or service.

Customer Success 52

Customer Success Touchpoint Customer Retention Insights 52

Happy or Not

AUGUST 29, 2021

Heikki Väänänen | Founder, Exec. VP of Growth. My most recent Forbes article looks at how organizations must approach growth from within. By means of an internal reshuffle, organizations have the power at their fingertips to create a diverse team whose job is to focus solely on the growth of the business. Create a Team of ‘Builders’. The first step involves putting together a team that can ensure that the organization’s growth is efficiently managed.

Roadmap 36

Roadmap 2021 Article Retail 36

Gainsight

AUGUST 29, 2021

When you think of customer success and marketing, you may be thinking that those two areas of the business—and their related strategies—aren’t very related. But the reality is that the entire company can benefit from having a solid customer success strategy and a customer-centric mindset. In fact, by making customer success an enterprise-wide priority, the entire company benefits—along with your customers, of course!

Customer Success 52

Customer Success Marketing Net Promoter Score NPS 52

SurveySparrow

AUGUST 29, 2021

Do you want your customers to stay with you and keep purchasing (or renewing) your products? A customer loyalty survey can help you with that! Everything that you do revolves around making your customers happy. Every good business goes out of its way to create fantastic experiences for its customers. The ones that don’t, have a hard time retaining customers.

Loyalty 52

Loyalty NPS Net Promoter Score Measurement 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

Forrester's Customer Insights

AUGUST 29, 2021

Be Bold, Be Creative, Be Different. It’s 2021 and as a Technology Executive you’ve successfully adapted to a decade of digital transformation and more recently managed to keep your business resilient through the pandemic-driven recession. But the challenges don’t end there. Your firm’s digital momentum has accelerated over the past 18 months but differentiating with […].

2021 31

2021 Technology Innovation Management 31