Qualtrics

FEBRUARY 16, 2021

Whether it’s to satisfy a millennial’s native use of technology during their stay, to offer better efficiencies of service or a seamless entertainment service during a guest’s stay, technology is a key part of the hotel experience. Multi-lane drive-thrus that provide a view into the kitchen. External walk-up windows.

Guest Experience 49

Guest Experience 2021 Hotels Hospitality 49

Currency Alliance

MARCH 28, 2023

It also implies that the customer can do this quite easily and freely, across a large proportion of a brand’s inventory, in its primary commerce channels. In short: it will increase loyalty engagement by enabling greater freedom and choice around redemptions; and, when dynamic value allocation is incorporated, will produce greater ROI.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Airlines 52

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. There’s a lot of useful takeaways in this, for loyalty marketers.

Magazine 52

Magazine Loyalty Innovation 2020 52

Pointillist

FEBRUARY 19, 2018

But most companies still force these evolved customers onto engagement paths that are steeped in legacy and instantly feel outdated. Delivering a coherent experience across all enterprise touchpoints requires finding patterns across an overwhelming number of data points. Today’s customers live in an omnichannel world. Data Unification.

Customer Experience 111

Customer Experience Touchpoint Customer Journey Multi-Channel 111

Experience Matters

APRIL 7, 2015

1) Company Overview: Confirmit enables businesses to operationalize feedback and drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Voice of the Customer (VoC), Employee Engagement and Market Research (MR) programs. We brought the industry’s first customer engagement hub to market.

2015 97

2015 Multi-Channel 2014 CEM 97

BirdEye

OCTOBER 27, 2023

Customer acquisition metrics 7 popular customer acquisition channels for businesses Case study: Customer acquisition strategy example of Complete Care FAQs about customer acquisition Boost customer acquisition rates with Birdeye What is customer acquisition? This ensures you stay in touch at every step of the customer engagement process.

Social Media 57

Social Media Multi-Channel Advertising Customer Retention 57

Avaya

AUGUST 21, 2017

Sports fans are focused and engaged, with instant mobile access to info and entertainment. Live streaming, virtual reality, fan caves, theater surround sound, multi-device accessibility, food delivery—it’s all available at home. They crave integrated experiences that reach beyond the walls of the stadium.

Sports 50

Sports Entertainment Social Media Events 50

Survicate

MARCH 20, 2019

Running NPS surveys] allowed us to capture some funny reviews, like the one below: “ We were using a guy recommended by our Landlord, who while entertaining at times, looked like ZZ Top, was also a bit of a pain–racist, drank beer on the job I think, would get mixed up about us already paying him. Which brings us to….

Customer Centricity 85

Customer Centricity Social Media Insurance NPS 85

Bold360

DECEMBER 1, 2016

For instance, while the mobile or social channel may be ‘hot,’ many brands look for one-dimensional ‘quick fix’ solutions that focus on this alone when the channel may not even widely relevant to your customers. Elizabeth Venafro. If the C-level executives aren’t using the CRM, neither are their managers on down the line. Steven Mintz.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Currency Alliance

FEBRUARY 10, 2020

The multi-brand coalition model, in which most of the value can be realized by a grocer, has only partially taken hold in the UK, Canada, Australia and a few other markets. Grocers have engaged in counter-productive price wars, which have been found by Australian competitors Coles and Woolworths to undermine customers’ trust[ii].

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Multi-Channel 52