Kerry Bodine

AUGUST 14, 2020

On Wednesday I presented a webinar with the Toronto Customer Experience Professionals Association. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Would you use or start with data/feedback/research from customer when designing the journey? Design The Journey. Absolutely.

Webinar 83

Webinar Management Touchpoint Telecommunications 83

SurveySensum

JANUARY 26, 2024

From the initial interaction to the post-purchase engagement, we will understand each phase, uncovering the touchpoints that shape the customer journey. Address negative customer feedback promptly and professionally. Key Touchpoints : Social media ad showcasing the app’s features. User testimonials and success stories.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. What is the best or most common way to determine the health of your customer touchpoints?

Webinar 54

Webinar Management Touchpoint Customer Journey 54

Hello Customer

MARCH 15, 2023

Our AI, ISAAC (short for Industry-Specific Analysis and Categorization) turns feedback into detailed insights by applying fine-grained topic categorization and sentiment analysis to the feedback you receive. For example: what if the feedback categories don’t fully match with your internal KPIs ? Let’s make this more concrete.

Insights 52

Insights Feedback Transportation Touchpoint 52

CSM Magazine

SEPTEMBER 4, 2020

Reuters Events are excited to announce the next free customer service webinar: Building the Ultimate Workforce – Train, Motivate & Empower Agents to Strengthen Customer Loyalty & Boost Revenue. Keep them trained and updated. Listen in live or pre-order the recordings direct to your inbox! And many more….

Webinar 52

Webinar Customer Service Touchpoint Loyalty 52

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. What is the best or most common way to determine the health of your customer touchpoints?

Webinar 48

Webinar Management Touchpoint Customer Journey 48

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. What is the best or most common way to determine the health of your customer touchpoints?

Webinar 48

Webinar Management Touchpoint Customer Journey 48

AskNicely

MARCH 15, 2018

While all of this is still very important, customer feedback and advocacy represent the next evolution of rapid, sustainable business growth. You create an always-on mechanism for collecting and acting on their feedback. Join Us for a “Smooth” Webinar. Ironing out the kinks in your customer’s journey. Register Here.

Webinar 60

Webinar Customer Journey Net Promoter Score Customer Experience 60

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. Start Simple With One-to-Many Webinars For organizations looking to augment the role of CSMs through digital means, several strategies can be initiated.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. This all owed customers to passively give direct feedback and Untappd to collect the needed information for customer segmentation. The second was an internal forum to share positive customer feedback. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback Multi-Channel Touchpoint Customers 52

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback Multi-Channel Touchpoint Customers 52

InMoment XI

DECEMBER 30, 2021

It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars. Watch the webinar to get the full inside scoop! Find out the other secrets to winning these moments when you watch the webinar!

Webinar 493

Webinar Metrics Touchpoint Customer Journey 493

SurveySparrow

DECEMBER 24, 2023

A Customer Experience Survey is a systematic method businesses employ to collect and analyze feedback from their customer base. They capture feedback immediately after a specific transaction, interaction, or event. Customer journey surveys can incorporate NPS, CSAT, and CES at various touchpoints to assess the overall experience.

Customer Experience 52

Customer Experience Net Promoter Score Effort Score NPS 52

Experience Investigators by 360Connext

MAY 11, 2021

After all, your customer is experiencing the brand via every interaction, touchpoint, service call, and delivery. How each goal will be measured for success , based on both customer feedback and operational outcomes. You want technology to enable: Customer feedback and Voice of the Customer programs. Operational dashboards.

Customer Experience Management 291

Customer Experience Management Customer Experience Management Government 291

BirdEye

OCTOBER 3, 2023

These kinds of reactions are only natural — no one enjoys receiving negative feedback. During our digital conference, Birdeye View, our VP of Product Marketing, Rebecca Colwell, sat down with Baer to discuss strategies for constructively handling negative customer feedback. Access the webinar here. It feels so personal.

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

Feedbackly

OCTOBER 19, 2023

It can be used to measure any touchpoint at any stage in the buying journey. Through Feedbackly, you can create and customize attractive CSAT surveys and automate the feedback collection and management process. You can gather data through digital and offline touchpoints. When Should You Use a CSAT Survey? Wanna learn more?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Metrics NPS 52

SurveySparrow

DECEMBER 25, 2023

Focusing on an overall experience or individual aspects of a customer journey and improving each touchpoint experience. Quickly turn valuable feedback into actionable insights for sustainable growth and success! For example, if you conducted a webinar, sending out a feedback form right after the program makes sense, right?

Net Promoter Score 52

Net Promoter Score Insights NPS Touchpoint 52

Gainsight

NOVEMBER 4, 2022

Gainsight dove into the topic of creating a bionic CS organization in the recent Catapult webinar series with Carolyn di Buono, Customer Success Operations Manager at Propeller Aero. . When looking to leverage digital CS programs, companies usually think about external touchpoints. Don’t forget to automate internal touchpoints.

Touchpoint 52

Touchpoint Webinar Customer Success Reference 52

Lumoa

FEBRUARY 14, 2024

Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. Then, use metrics like churn rate, CSAT, and CVR to gauge which touchpoints are negatively impacting CX. Thanks to its expansive nature, CX strategies are constantly in flux.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

CSM Magazine

AUGUST 4, 2023

By offering exclusive rewards to loyal customers and promptly responding to their feedback, the coffee shop not only encourages repeat purchases but also fosters a sense of loyalty among its patrons. If hosting physical events is not feasible, consider hosting webinars instead.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Feedbackly

OCTOBER 30, 2023

A CX program aims to improve every touchpoint in the buying journey to ensure customers receive a seamless and rewarding experience. Clients will find the transition from one touchpoint to the other consistent and effortless. Firstly, it fosters a conducive environment for customers to shop in, whether it’s digital or in-store.

Customer Experience 52

Customer Experience Customer Journey Mapping Touchpoint Customer Journey 52

Alida

SEPTEMBER 10, 2018

In a recent webinar on customer experience , we had the honor of hosting Annette Franz , founder and CEO of CX Journey Inc, for an in-depth talk about the why and the how of customer journey mapping. During the webinar, Franz discussed eleven mistakes that companies make when mapping the customer journey.

Customer Journey Mapping 203

Customer Journey Mapping Customer Journey Webinar Document 203

Lumoa

FEBRUARY 21, 2023

In our last webinar, Lumoa CEO Carlos del Corral sat down with Mark Barrett and Sian Kerr from Watermelon Research to discuss just that. How do they apply customer feedback to enhance and transform the customer experience? The good news is that there are still ways to get VoC programs back on track. Here are some key insights.

Omnichannel 83

Omnichannel Insights Customer Journey Mapping Touchpoint 83

Gainsight

MARCH 26, 2024

In a recent webinar, Unleash the Full Potential of CS for CSMs: Getting the Most of Gainsight , we sat down with Filley to find out how she approaches Customer Success, how she goes about her day, and what amazing results look like for her. Finally, Kelly has used Gainsight to document outcomes and develop success plans.

Customer Success 52

Customer Success Document Webinar Metrics 52

Feedbackly

DECEMBER 2, 2022

EVI® survey can be used to measure any touchpoint in any phase of the customer journey. Watch our free EVI® Q&A webinar to find out how you can boost your sales with the help of this revolutionary CX metric. By identifying the emotions that drive up sales, brands can tweak their CX strategy toward growth more effectively.

Net Promoter Score 98

Net Promoter Score NPS Metrics Customer Journey 98

Alida

DECEMBER 14, 2017

In a recent webinar , Darrell Beneker, director of consumer insights at Aurora Health Care, shared how the company uses ongoing insight to inform customer experience (CX) initiatives that create a seamless end-to-end patient journey. Customer feedback should go viral . Aurora Health Care is on a mission to help people live well.

E-support 100

E-support Sports Webinar Healthcare 100

SurveySparrow

AUGUST 28, 2023

It encompasses every touchpoint, from the first interaction to ongoing support, and greatly influences customer satisfaction, loyalty, and retention. Surveys and Feedback: Leverage tools like SurveySparrow to gather insights directly from your audience. Adjust your tours and tutorials based on their feedback.

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

Happy or Not

MAY 18, 2021

This means that companies will need to pay special attention to their customers’ experiences by using honest and omnichannel customer feedback data to ensure there isn’t a disconnect. . It goes without saying: customer feedback is your greatest source of learning. Physical adaptations will stay. Additional resources. Click below!

Retail 36

Retail E Commerce Feedback E-support 36

CSM Magazine

FEBRUARY 8, 2022

Airmeet’s immersive engagement suite empowers businesses and communities to connect with their audience, engage in meaningful conversations, exchange feedback, and build long-lasting relationships through events. To learn more about Airmeet, please visit: [link].

Events 52

Events Engagement Multi-Channel Webinar 52

Gainsight

FEBRUARY 26, 2024

Well-defined customer touchpoints are the foundation of a strong digital experience with your product. User journeys can include granular mapping to key features, re-engagement if users go dark in your product, and outreach such as one-to-many webinars or feature release notifications. Automate renewals via digital touchpoints.

NPS 52

NPS Touchpoint Customer Journey Effort Score 52

Experience Investigators by 360Connext

JUNE 4, 2015

I hosted a webinar last week about digital experience. In the webinar, we covered some of the typical issues we uncover during these micromapping exercises and we shared how to approach micromapping. Free Webinar June 25th: Walking in Your Customers’ Shoes. Thanks to all who joined us for our May webinar!

Omnichannel 219

Omnichannel Customer Journey Mapping Webinar Customer Journey 219

SurveySensum

NOVEMBER 18, 2021

After webinar. So, while designing a Customer Satisfaction Score survey, make sure that you frame the questions and use the words such that they are unbiased, precise, and apt to acquire honest feedback. After webinar. And if they are unhappy, it gives you enough time to evaluate their feedback and take required actions on it.

Customer Satisfaction 52

Customer Satisfaction Definition Webinar NPS 52

SurveySensum

AUGUST 18, 2020

So, while designing a Customer Satisfaction Score survey, make sure that you frame the questions and use the words such that they are unbiased, precise, and apt to acquire honest feedback. After webinar. And if they are unhappy, it gives you enough time to evaluate their feedback and take required actions on it.

Customer Satisfaction 69

Customer Satisfaction Webinar Touchpoint Customers 69

Experience Investigators by 360Connext

DECEMBER 17, 2014

Make a big deal out of great feedback! Tackle those trickiest touchpoints in 2015. Stay tuned for details on how to accomplish more than most do in a year by taking our upcoming 30 Day CX Challenge and joining us for our 2015 Webinar Series. Work to uncover all the “what if’s” that customers might face.

2015 306

2015 Customer Experience Customer Journey Mapping Customer Journey 306

PeopleMetrics

JANUARY 24, 2022

The convergence of CX (VoC) and research – as we setup listening posts around key touchpoints, research questions continue to emerge that are either integrated into CX measurement or setup as separate studies. This feedback is both qualitative and quantitative. How the Customer Feedback Management Process Works.

B2B 90

B2B Roadmap B2C Hotels 90