how-to-attract-and-retain-superior-customer-service-team-members 
CSM Magazine
JULY 11, 2022
Dealing with logistic issues and customer concerns may sometimes be at the bottom of your list, but customer service is crucial in all phases of your customer’s interaction with your brand. As the wait staff greets the customers at the table is the second time your employees interact with your potential customers.
InMoment XI
JULY 12, 2023
With the number of businesses available to your customer base, including big competitive retail brands, you have to make your business stand out from the pack. How exactly do you do this? In the modern digital world, it’s by creating a seamless customer experience strategy. This is called the customer journey.
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Up Your Service
DECEMBER 21, 2016
Leaders often make mistakes when building a service culture throughout an organization. To develop a culture that demonstrates true service leadership in your field, you must avoid these five common mistakes: 1. Often when organizations seek to improve their service performance, they rush to train employees on the front line.
Lumoa
JUNE 23, 2021
Developing a diverse and inclusive culture not only forms a team that reflects the marketplace, but creates an environment where employees bring their whole selves to work – ultimately yielding more productive employees and more creative teams. What is diversity in customer experience?
SurveySensum
JULY 11, 2023
This delightful experience, my friend, is what we call customer experience (CX). Before we move ahead, let’s understand – What is customer experience? Customer Experience is the overall impression a brand creates in the minds and hearts of its customers. But WHY is customer experience so important?
ShepHyken
MAY 18, 2018
This week we feature an article by Gary Anderson who explains why the customer experience creates customer loyalty and generates repeat business. – Shep Hyken. The customer experience you provide will set you apart from the competition. With the rise of eCommerce, customers have more choices than ever before.
SurveySparrow
AUGUST 14, 2023
We’ve all been there—experienced a bad customer experience (CX) that leaves us feeling disappointed and even reluctant to return. Bad customer experiences can have far-reaching consequences, impacting customer loyalty, brand reputation, and ultimately your bottom line. What is Customer Experience?
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