Hallmark Business Connections

AUGUST 11, 2021

Create a seamless omnichannel experience. Keep in mind that companies with strong omnichannel approaches have an average customer retention rate of 89% , while companies with weak omnichannel engagement retain only 33% of their consumers. It’s a tactile, creative way for customers to interact with the brand.

Marketing 74

Marketing Magazine White Paper Social Media 74

Team HGS

FEBRUARY 6, 2018

HGS recently released a white paper on this year’s top 10 trends in customer service. Mobile driven interaction management —in-app messaging, chat, SMS, and social—have become foundational components of an omnichannel strategy. 2018 Trend 1: Digital Channels Finally Overtake Voice. Here, we dissect CX Trend No.10:

2018 45

2018 White Paper 2014 Contact Center 45

TechSee

DECEMBER 12, 2017

To enhance customer satisfaction, more and more companies are transforming into an omnichannel contact center – providing a frictionless customer service experience across multiple touchpoints. To enable this omnichannel experience, companies and customer service operations are integrating new technologies, and upgrading their existing ones.

Omnichannel 143

Omnichannel White Paper Contact Center Touchpoint 143

RapportBoost

NOVEMBER 15, 2018

For starters, the emphasis for call centers and customer service teams to employ “omnichannel” solutions took center stage. That means more than just pointing the customer to a white paper. Nearly every breakout period held a session that discussed aspects of this conversational selling approach.

White Paper 71

White Paper Call Center Telecommunications Omnichannel 71

Uniphore

DECEMBER 17, 2021

healthcare market must continue to transform how they interact with consumers if they want to succeed. Automate common, repetitive inquiries with personalized self-service via an omnichannel intelligent virtual assistant (IVA), supporting voice, web, and mobile channels, to offload interactions while accelerating resolution.

Healthcare 52

Healthcare Contact Center 2021 Average Handle Time 52

Comm100

APRIL 6, 2020

We are of course, referring to what people are calling ‘omnichannel’. Its popularity comes as no surprise when you look at the stats: companies with strong omnichannel customer engagement see a 9.5% for companies with weak omnichannel strategies. . for companies with weak omnichannel strategies. . Omnipresent .

Omnichannel 52

Omnichannel Customer Engagement Engagement White Paper 52

Comm100

MAY 20, 2020

On the other hand, omnichannel intelligently connects every channel together and allows agents to manage them from a single, unified console. Why is omnichannel the key difference between providing basic customer support and truly excellent customer support? With omnichannel, it’s a breeze. The best agent for the job.

Omnichannel 64

Omnichannel White Paper Customer Service Download 64

Comm100

MAY 20, 2020

On the other hand, omnichannel intelligently connects every channel together and allows agents to manage them from a single, unified console. . Why is omnichannel the key difference between providing basic customer support and truly excellent customer support? With omnichannel, it’s a breeze. The best agent for the job .

Omnichannel 52

Omnichannel White Paper Customer Service Download 52

Comm100

JANUARY 14, 2020

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. They were sold on the idea of omnichannel engagement, but their operations didn’t back it up — what use are all the channels in the world if your customer’s story and data are kept in silos?

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Comm100

JANUARY 14, 2020

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. They were sold on the idea of omnichannel engagement, but their operations didn’t back it up — what use are all the channels in the world if your customer’s story and data are kept in silos?

Omnichannel 52

Omnichannel 2020 White Paper Social Media 52

Comm100

JANUARY 6, 2022

In a 2021 Harvard Business Review white paper on customer experience , eight executives from a variety of organizations and industries provided their definition for what CX is, and how it’s measured. To achieve digital CX excellence, support must include the following: Omnichannel . Customer service technology has matured.

2022 86

2022 Customer Experience Omnichannel White Paper 86

Comm100

FEBRUARY 25, 2020

Your team can spend days crafting the perfect customer journey, but if only some people on your team can see the most recent interaction with the customer, how can your perfect customer journey come to fruition? Incorporate an omnichannel customer engagement platform . Use routing rules effectively.

White Paper 64

White Paper Social Media Omnichannel B2B 64

Comm100

FEBRUARY 25, 2020

Your team can spend days crafting the perfect customer journey, but if only some people on your team can see the most recent interaction with the customer, how can your perfect customer journey come to fruition? Incorporate an omnichannel customer engagement platform. Remember that customer who complained on email and through Facebook?

White Paper 52

White Paper Social Media Omnichannel B2B 52

Kustomer

AUGUST 4, 2023

The Opportunities and Challenges of Leveraging Real-Time Customer Service Feedback The team at Kustomer have been quick to pick up on the value of customer service feedback and conversational support , providing helpful content with various blogs and a white paper. Customers are humans we’re interacting with — not tickets.

Feedback 52

Feedback White Paper Insurance Omnichannel 52

Comm100

FEBRUARY 19, 2020

If a customer has marked multiple interactions as unsatisfactory, you can assign them with a VIP status so that your agents can prioritize their unresolved complaints and even be alerted to their presence on your site whenever they return. To learn more about how this works, read our ‘ Never Miss a VIP ’ white paper.

White Paper 64

White Paper B2C Social Media E-support 64

Uniphore

JANUARY 4, 2022

White Papers. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Analyze Analytics and insights from 100% of interactions across all channels. Conversational AI Platform. U-Self Serve. Case Studies. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors.

2022 126

2022 White Paper Contact Center Innovation 126

Comm100

FEBRUARY 19, 2020

If a customer has marked multiple interactions as unsatisfactory, you can assign them with a VIP status so that your agents can prioritize their unresolved complaints and even be alerted to their presence on your site whenever they return. To learn more about how this works, read our ‘ Never Miss a VIP ’ white paper. Whitepaper.

White Paper 40

White Paper B2C Social Media E-support 40

NICE inContact

NOVEMBER 9, 2018

Here are some of the things we learned: Nearly half of all inbound contact center interactions are for the purposes of asking for help. Only about a third of consumers are happy with their last interaction. Most interactions occur over the phone. Let your customers contact you in ways that work best for them.

Contact Center 49

Contact Center White Paper Omnichannel Interaction 49

Comm100

FEBRUARY 7, 2018

Does the vendor offer tools to personalize customer interactions? Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? In other words, will this vendor contribute to your omnichannel strategy?). Evaluating Scalability.

Customer Engagement 41

Customer Engagement Engagement Social Media White Paper 41

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. According to McKinsey , handling an inbound telephone call typically costs a company $6 to $8, whereas an interaction using social media costs less than a dollar. Well-trained operators mean better customer satisfaction. An Effective Channel-less Strategy.

Social Media 46

Social Media Customer Service Strategies Customer Service Download 46

Uniphore

JANUARY 19, 2022

White Papers. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Analyze Analytics and insights from 100% of interactions across all channels. Conversational AI Platform. U-Self Serve. Case Studies. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors.

White Paper 10

White Paper 2022 2002 2011 10