SurveySensum

FEBRUARY 20, 2024

How does it make you feel? That feeling is what businesses aim to achieve in order to keep customers happy and satisfied and keep coming back for more. But why is it important to improve customer satisfaction? Because acquiring a new customer can cost five times more than retaining an existing one. So, are you ready?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

CSM Magazine

JULY 7, 2022

For too long, customer experience (CX) and employee experience (EX) have been pursued in silos, led by separate departments working from different data sources toward different goals. Total Experience (TX) seeks to change this norm by combining the needs of the parties at both ends of your business interactions – customers and employees.

Brands 59

Brands 2026 Customer Journey Mapping 2024 59

Gainsight

FEBRUARY 13, 2023

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. THQ: People often think of Zoom as a key technology that got us through the pandemic. What can a customer success platform add to its offering? And why deploy one now?

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52

Kitewheel

NOVEMBER 19, 2019

To thrive in today’s experience-led business world, leaders need to understand the importance of the journeys that customers take buying and using products or services. The customer journey must be at the center of the entire business to engage and connect with customers. Drive Engagement and Retention.

Customer Journey 40

Customer Journey Management Multi-Channel Financial 40

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth.

Feedback 122

Feedback Net Promoter Score Customer Satisfaction Loyalty 122

Currency Alliance

APRIL 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? There are three specific things you should demand from your loyalty team to make it more profitable – click the links to skip down to each section and get the details….

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? What I am trying to do is share with you that customer engagement in loyalty programs will double or triple in the next few years, thanks to changing business models and new technology.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

Gainsight

MAY 21, 2021

His pitch was simple: “This technology is incredible and the culture is off the charts, but at the pace we’re adding customers, onboarding has gotten a bit too messy and complex. See, to me, there’s no greater and more gratifying challenge than that of taking the complex and making it simple. Off to the Races. are far, far behind us.

NPS 52

NPS Consulting Reference Leadership 52

Russel Lolacher

FEBRUARY 27, 2023

And he’s the host of The Ideas Show – a podcast about ideas that change the world, and the people that make them happen. And he’s the host of The Ideas Show – a podcast about ideas that change the world, and the people that make them happen. How to convince organizations to take employee ideas seriously. Hello, Will.

Engagement 52

Engagement Definition Culture Feedback 52