West Monroe

JANUARY 24, 2022

High-tech and software (HT&S) companies continued to enjoy enviable growth rates and sky-high valuations in 2021 thanks to strong demand for products that supported digital engagement during the global pandemic and record-breaking levels of M&A activity.

2022 40

2022 B2B Chief Customer Officer Financial 40

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. In fact, sometimes it can seem.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Wootric

MAY 12, 2020

As a SaaS company with SaaS customers like Zoom, DocuSign and Hubspot, we have a unique perspective on NPS in cloud software. This valuable insight helps him balance product development to support both user groups. Here’s a look at how you can customize segments in Wootric. Have questions? Wait, what is NPS exactly?

Net Promoter Score 98

Net Promoter Score NPS Feedback Measurement 98

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes. In the age of the internet, it is difficult to keep tabs on which thought leaders are the real deal, and which ones are not. This is especially true in the customer service industry.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes. In the age of the internet, it is difficult to keep tabs on which thought leaders are the real deal, and which ones are not. This is especially true in the customer service industry.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Gainsight

DECEMBER 23, 2019

Just in brief, how big should you scale your Customer Success team? And so at some point, I think all of us unless, especially these days when you can’t go public anymore burning epic amounts of money, at some point, how ever you define your budget you’ll end up with about $2 million per CSM.

Customer Success 52

Customer Success Customers Sales Metrics 52

Amity

OCTOBER 31, 2016

Amity sat down with Sam Brennand , VP, Customer Success at Uberflip, to discuss Uberflip's company-wide culture of Customer Success, the growth and segmentation of his team, and the ways in which they consistently create value for their customers. How did you personally get started in Customer Success? That’s when I came on.

Customer Success 0

Customer Success Customers Definition Metrics 0

Currency Alliance

APRIL 10, 2021

The loans are underwritten by the enterprise value – which is a multiple of EBITDA. It’s not unusual for the very best programs to comprise 15%-30% of a business’s enterprise value. It’s not unusual for the very best programs to comprise 15%-30% of a business’s enterprise value. Nobody granted those loans on a whim.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

InMoment XI

JANUARY 10, 2023

However, as your company begins to scale, you may face the same challenges as large enterprises. They’ve got a sales team focused on enterprise sales, a customer success team that largely spends its time making onboarding simple and straightforward, and a customer support team that’s available to fix problems. Let’s find out.

Customer Experience 324

Customer Experience Management Touchpoint Net Promoter Score 324

Wootric

AUGUST 31, 2020

However, as SaaS companies begin to scale, they may face the same challenges as enterprises that are pushing toward digital transformation. If this sounds a lot like the goal of Product Led Growth, you are right. Learn more about the connection between Product Led Growth and CX.). Department.

Management 52

Management Touchpoint Net Promoter Score Customer Journey 52

Pointillist

AUGUST 26, 2019

But now that you’re measuring it, how do you improve NPS? In this post, I’ll provide a detailed look at how to improve NPS. Just as we make business decisions at a revenue and profit and product perspective, I wanted a customer measure to be part of that discussion. How can you overcome these challenges?

NPS 79

NPS Net Promoter Score ROI Measurement 79