Remove perspectives point-of-view pandemic-changing-business-with-agility
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Don’t Panic! Here Are The Many Advantages of a Recession

Beyond Philosophy

With that in mind, we are going to explore some of these surprising advantages to manage how we respond to the looming threat of recession that we all are doing business under today. As a “mature” member of the business world, I know that this recession is only the next in a long line of recessions that came before.

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How outsourcing can improve the employee experience

West Monroe

It’s often viewed as a “boogeyman” by employees who fear their livelihoods could be on the chopping block as organizations seek to shift work to third parties in an effort to cut costs. Job openings remain high compared to pre-pandemic levels, with more than 1.5 When that happens, a force multiplier can take effect.

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Transforming the Customer Experience One Person at a Time with Randall King

Kustomer

For Randall, it’s imperative that their company is constantly changing and developing new ideas for growth. To do this, Randall suggests not to procrastinate, but to start making necessary changes where needed. As the world is constantly changing, so should your business. Tune in to the full podcast to learn more.

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Tomorrow’s Customer Experience Starts Here with Brad Birnbaum

Kustomer

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Brad Birnbaum , CEO of Kustomer, to learn about how companies can win with their customers in this new space. To learn more about Brad’s vision for future customer success, listen to the full podcast below. A New Wave of Customer.

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The software industry is at the center of e-commerce transformation—but are its own operations digital enough?

West Monroe

Although business-to-business (B2B) sales have traditionally relied on face-to-face interaction, change has been building. The pandemic has only accelerated the move online. In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels.

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The software industry is at the center of e-commerce transformation—but are its own operations digital enough?

West Monroe

Although business-to-business (B2B) sales have traditionally relied on face-to-face interaction, change has been building. The pandemic has only accelerated the move online. In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels.

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Time for manufacturers to refocus on supplier risk management

West Monroe

What's more, the benefits of expanding strategic perspective further up and down the value chain can provide strategic risk management advantages, including earlier identification of both downside risks and upside opportunities. That’s a significant percentage but also down from 56% the previous quarter.