perspectives point-of-view why-tech-companies-need-product-strategy-framework 
Customer Bliss
APRIL 25, 2019
“Customer delight is incredibly important, but it’s also insufficient,” says Jon Herstein , Chief Customer Officer at Box , a cloud content management company that serves about 90,000 customers. Delivering value is ultimately the key point of B2B customer success and delight. 2 Tactics to Further Customer Success.
Lumoa
FEBRUARY 6, 2018
What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. Probably not.
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Circular Edge
MAY 2, 2022
In short: Three experienced finance chiefs at fast-growing companies talk about excelling in this redefined role. These CFOs also play an increasingly important role in defining company culture and setting an example for employees. He also oversees the company’s operations, customer service and wholesale business. Our Sources.
Lumoa
OCTOBER 31, 2018
Many companies experience numerous challenges in the ares of customer experience transformation. It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Customer experience has been a buzzword for several years and is only heating up.
Kerry Bodine
JUNE 5, 2019
I look at journey maps as storytelling devices — and stories need different amounts of detail (or “zoom”) depending on the intended audience and the storyteller’s desired outcome. When we’re in a journey mindset, we’re thinking about things from the customers’ point of view — not the marketers’. Journeys & Journey Maps.
Kerry Bodine
JUNE 5, 2019
I look at journey maps as storytelling devices — and stories need different amounts of detail (or “zoom”) depending on the intended audience and the storyteller’s desired outcome. When we’re in a journey mindset, we’re thinking about things from the customers’ point of view — not the marketers’. Journeys & Journey Maps.
Kerry Bodine
JUNE 5, 2019
I look at journey maps as storytelling devices — and stories need different amounts of detail (or “zoom”) depending on the intended audience and the storyteller’s desired outcome. When we’re in a journey mindset, we’re thinking about things from the customers’ point of view — not the marketers’. Journeys & Journey Maps.
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