BirdEye

FEBRUARY 23, 2023

Businesses can now use Birdeye’s AI platform to quickly generate personalized, human-like responses to customer reviews and surveys. Insights – Birdeye’s advanced insights software, Athena, identifies the sentiment and keywords highlighted in customer feedback and neatly categorizes them based on the priorities of each business.

Customer Experience 94

Customer Experience Touchpoint Books Social Media 94

Chattermill

AUGUST 5, 2018

Qlik boasts 45,000 customers worldwide who use its intuitive platform for data visualisation, analytics, reporting and more. Qlik uses an intuitive, user-friendly platform to make data analytics more accessible across your company. In the digital age, there are countless tools that make this job much easier and more efficient.

Technology 81

Technology Customer Experience 2011 2015 81

Chadwick Martin Bailey

NOVEMBER 25, 2020

As a bonus, the online platform made for some intense (but friendly) bidding wars – and some of us may have spent our lunch breaks coming up with a plan of attacks for the items at the top of our list. While we had fewer items up for grabs than in 2019, we still raised close to same amount!

2020 52

2020 2008 Events 2019 52

Chattermill

AUGUST 14, 2018

To query data stored in S3 you can use Amazon Athena an interactive service to S3 that makes it easy to analyze data using standard SQL. Athena is serverless, so there is no infrastructure to setup or manage, and you can start analyzing data immediately.

Technology 40

Technology Customer Experience 2006 2018 40

Gainsight

JUNE 7, 2022

Here are some ways: Set up an onboarding team : Bret Connor, Chief Operating Officer at Athena Health, said that during the pandemic, clients were coming to vendors with specific questions about how to help their own customers or how to get set up. Pop-ups, videos, and guidance within a platform can personally guide users.

Insights 52

Insights Chief Customer Officer Customer Success Sales 52

SurveySparrow

AUGUST 11, 2022

Qualtrics, an American experience management company, is a form-building tool for helping companies analyze and manage all experiences on one platform. Qualtrics is a great tool to have if you want a centralized platform to assess the four core experiences of your company – customers, employees, product, and brand.

Omnichannel 52

Omnichannel Touchpoint Feedback Exceptional Customer Service 52

BirdEye

DECEMBER 4, 2020

David’s Bridal uses Birdeye’s Natural Language Processing (NLP) engine, Athena, to analyze and categorize the reviews for each and every location. Athena uses AI to analyze customer sentiment within review text and grades individual locations on specific categories such as “appointments” and “alterations”.

2025 95

2025 2007 Touchpoint Customer Expectations 95