InMoment XI
SEPTEMBER 1, 2022
You get a greater return on your investment (ROI) from repeat customers than trying to acquire a first-time customer Even though only 12% to 15% of customers are loyal to a single retailer, they represent between 55% to 70% of the retailer’s sales. Deploy Microsurveys at Key Touchpoints: Get customer feedback in the moments that matter.
InMoment XI
FEBRUARY 1, 2024
This unified view is invaluable for creating consistent and effective customer experiences across all touchpoints. This aspect is crucial for highly-regulated businesses in industries like finance, healthcare, and telecommunications. Spotlight is essential in ensuring that customer communications meet the necessary standards.
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Optimove
MARCH 9, 2023
It also helps to improve brand awareness, customer loyalty, and ROI by diversifying the marketing mix and reaching customers at different stages of their buying journey. For instance, the VP of analytics at a telecommunications firm said, “Optimove allows us to manage the 70 markets we have to deal with weekly.”
Kustomer
FEBRUARY 25, 2022
It’s becoming clear that customers are more inclined to engage with businesses through multiple touchpoints within a single purchasing journey. The best support experiences still rely on real human interaction at specific touchpoints. Sometimes, these failures exist in specific touchpoints. image source: superoffice.com.
Kustomer
DECEMBER 21, 2021
It’s becoming clear that customers are more inclined to engage with businesses through multiple touchpoints within a single purchasing journey. The best support experiences still rely on real human interaction at specific touchpoints. Sometimes, these failures exist in specific touchpoints. image source: superoffice.com.
Pointillist
SEPTEMBER 18, 2019
Today, your customers expect a consistent, high-quality experience, as they interact with your organization across an ever-growing set of touchpoints and channels. Customer experience leaders often face hurdles in budget approval because customer experience ROI isn’t forecasted or quantitatively expressed.
TechSee
JANUARY 2, 2018
In addition, insurance companies must find ways to generate positive customer experiences during every touchpoint with the company. These devices may include in-vehicle telecommunication systems (telematics), smart smoke and CO detectors, and alarm systems. Visual engagement enhances the claim experience.
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