Beyond Philosophy

JULY 11, 2016

If you haven’t gone online with your Customer Experience, too, it’s time. The digital transformation of your present Customer Experience is long overdue. All of these connected devices are delivering Digital Customer Experiences. Here are the top six: Letting the bottom line dictate the end product.

Customer Centricity 122

Customer Centricity Consulting Social Media Presentation 122

ReviewTrackers

JULY 12, 2019

In terms of the customer experience, buying a car isn’t quite the same as dining at a restaurant or checking into a hotel. They don’t stop interacting on digital channels after buying a car, either; automotive shoppers are also increasingly active when it comes to leaving online reviews and feedback about their customer experience.

Automotive 77

Automotive Customer Experience Social Media Customer Relationship Management 77

ReviewTrackers

JULY 12, 2019

In terms of the customer experience, buying a car isn’t quite the same as dining at a restaurant or checking into a hotel. They don’t stop interacting on digital channels after buying a car, either; automotive shoppers are also increasingly active when it comes to leaving online reviews and feedback about their customer experience.

Automotive 72

Automotive Customer Experience Social Media Customer Relationship Management 72

Michel Falcon Experience

OCTOBER 23, 2014

Back when I was hustling to become a customer experience consultant and keynote speaker, I spent 1000′s of hours researching how companies become leaders in customer experience. I’ve learned a lot about customer experience in my career. Now, what I learned next is where the dollars come into play.

2015 154

2015 Competitive Advantage Employee Experience Customer Retention 154

Kustomer

NOVEMBER 25, 2021

Here at Kustomer, we believe that data is essential to providing exceptional customer experiences and we know that a team without some sort of data organization is incomplete. Listen Now: Listen to “Avoid Customer Service Mistakes | Matt Dixon from Tethr” on Spreaker. For Matt Dixon, data drives success at Tethr.

Customer Service 98

Customer Service Customers 2010 Net Promoter Score 98

Qualtrics

MARCH 2, 2021

Customer service is fundamental to delivering a great experience. Get our 2021 Customer Experience reading list. The customers that have had a good CX experience are much more likely to recommend the company, forgive the company if it makes a mistake, trust the company and try new offerings.”. “The

Customer Service 29

Customer Service Social Media White Paper 2021 29

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. But instead of cancelling or postponing Pulse, we made the call to take it digital. 2019 was a banner year for Pulse.

2021 45

2021 Events Social Media 2013 45