Beyond Philosophy

JANUARY 5, 2015

All of these companies have something in common: their employees are happy and engaged with their brand promise and they provide a good Customer Experience. All of these companies have something in common: their employees are happy and engaged with their brand promise and they provide a good Customer Experience.

Airlines 124

Airlines Webinar Books 2015 124

Beyond Philosophy

JANUARY 26, 2015

One interesting bit of his speech touched on an important issue for Customer Centricity: data breaches. He said the federal standard he would impose to notify Customers their information had been compromised should be 30 days. I am surprised that it would take as long as 30 days to tell a Customer of a data breach!

Customer Centricity 102

Customer Centricity CEM Books Government 102

Beyond Philosophy

JANUARY 28, 2015

In this series, professionals share how they rocked — or didn’t! — the all-important first 90 days on the job. Follow the stories here and write your own (please include the hashtag #First90 in the body of your post). First impressions are vital. Understand “how things get done around here.” What are the unwritten Do’s and Don’ts?

CEM 146

CEM Books Webinar Customer Centricity 146

Beyond Philosophy

DECEMBER 23, 2014

How can marketers avoid creating a disappointed Customer? Reading these comments, I thought, “The Customers are feeling disappointed due to the way that their expectations have been set.”. Clearly avoiding disappointment means meeting the expectations of your Customers. Let go of your perceptions about what the Customer wants.

CEM 98

CEM Books Social Media Customer Centricity 98

Tricia Morris

OCTOBER 22, 2015

And whether that perception permeates HR, IT, marketing, sales or customer service, it erodes employee engagement and ultimately, overall business success. This typically leaves employees feeling the organization doesn’t offer much information at all, or if they do, that’s it not current or accessible. Here are seven key ways: 1.

White Paper 104

White Paper 2015 Culture 2014 104

SurveySparrow

JUNE 19, 2023

Together, we’ll unveil hidden gems and uncover survey tools that not only match SurveyKing but also add a touch of uniqueness to make your survey experience truly extraordinary. Jotform: The All-Rounder If customization is your jam, you’re going to love Jotform. Well, buckle up! That’s SurveySparrow for you!

2023 52

2023 NPS Insights Feedback 52

Confirmit

SEPTEMBER 11, 2017

I know that for many frontline employees, it can be hard to “heart” all customers, all the time, but for the rapidly expanding world of CX pros, I think there is a real sense that all customers can teach us something. Which brings me neatly onto our featured customer case study for this week.

2017 40

2017 Social Media Webinar Metrics 40

Confirmit

SEPTEMBER 11, 2017

I know that for many frontline employees, it can be hard to “heart” all customers, all the time, but for the rapidly expanding world of CX pros, I think there is a real sense that all customers can teach us something. Which brings me neatly onto our featured customer case study for this week.

2017 40

2017 Social Media Webinar Metrics 40

RapportBoost

NOVEMBER 5, 2018

Nicholas Rodriguez : Thanks for joining us for our first section of our Moving to the Cloud webinar series presented by Customer Experience Update and Customer Contact Central, sponsored by Mitel. I do want to thank Mitel for sponsoring the webinar series and helping us to make this happen. Take a listen!

Contact Center 40

Contact Center Sales Technology Webinar 40

Alliance by IFS

JANUARY 6, 2016

Field service organizations that have invested in field service automation and mobile technology have taken the first critical steps i n optimizing their operations and improving customer service. But without continuous measurement and improvement, they may not be getting the most value out of their technology infrastructures.

Return on Investment 20

Return on Investment Webinar Measurement Technology 20