Smith+co CX

JANUARY 30, 2018

I exaggerate of course, there are innovative brands like Amazon, MetroBank, Lush, Lego, CitizenM and many others that do ‘get’ customer experience and the need to take bold decisions to differentiate their offers. RyanAir has experienced a high turnover of pilots due to its cost-focused culture, which has affected its ability to operate.

2002 28

2002 2018 2017 2011 28

Storyminers

FEBRUARY 17, 2021

There may be cultural differences, but the fears and the problems are really the same. Before starting Storyminers in 2002, I ran a digital agency in the ‘90s and worked as IBM’s eVisionary at the turn of the millennium. We help companies find the best innovation built around customer rationality and behavioural economics.

2002 59

2002 Government Travel 2010 59

C Space

JULY 21, 2020

eBay acquired PayPal in 2002 and spun it off in 2015. Fast-casual restaurant operator Chipotle is turning to product innovation to win over reluctant customers, investing in new food and beverage offerings. Innovation is a hallmark,” said Chris Brandt, the company’s CMO. “We on July 21. The ‘Zoom shirt’ supports this idea.”

2020 52

2020 Brands Transportation 2002 52

Kustomer

JANUARY 14, 2021

Ed mentions, “You keep your employees happy, you provide good culture and environment and training and coaching, they’re going to deliver good service to your customers.” There’s going to be better solutions out there that continue to innovate and evolve. And then you take it down to the customer experience.

Multi-Channel 81

Multi-Channel Contact Center Customers Sales 81

Strativity

DECEMBER 21, 2015

Our programs are on the cutting edge of today’s teen culture and bring passionate Judaism directly to hundreds teens every week. YSOP engages youth, college students and adults in meaningful service experiences through an innovative program that combines an orientation to the issues, hands-on volunteer work and reflection.

Books 40

Books Financial 2001 2002 40

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Providing the combination of software innovation and service, WP Engine is the leading WordPress digital experience platform.

2020 19

2020 2019 2002 2008 19

Magellan Solutions

APRIL 30, 2020

In 2002, the financial giant signed a 10-year contract worth $700 million with a human resources outsourcing company. The constant call for innovation drove the American retail corporation Target to outsource to the cloud. Here are some of the reasons why: Dealing with an incompatible vendor in terms of work culture.

2002 52

2002 Financial Retail Innovation 52

Magellan Solutions

MARCH 4, 2020

Dell set up its first center in Bangalore in 2001 and opened a second site in Hyderabad in 2002. Language and cultural rifts between U.S. Also, Telstra is set to create a new Telstra innovation and capability center in Bangalore. Would you like to work with a highly educated, westernized culture, and cost-competitive workforce?

E Commerce 64

E Commerce E-support Call Center Government 64