Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. Unfortunately, many companies still don’t give that credit to their market research folks and what the marketing metrics tell them. Guess what? It’s at an all-time low for the last 17 years.

2010 88

2010 Customer Satisfaction Competitive Advantage 2002 88

C3Centricity

APRIL 17, 2018

And that it involves a culture change to move the organisation in this direction. “a strategy by which businesses create their products, content, and marketing campaigns so that they serve their customers first, and their organization second.” OK, so I’m not talking about the 2002 Minority Report.

Customer Centricity 75

Customer Centricity Innovation Airlines 2002 75

Natalie Petouhof

MARCH 6, 2017

Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. The speakers will share research, insights and strategies for building the culture of a company that magnetically attracts the top talent. I’ve written return on investment models for the value of human capital.

Culture 40

Culture Competitive Advantage 2015 2012 40

Comm100

MARCH 8, 2017

Through the eyes of Nasser, the areas of leadership, people skills, teamwork, gender equality, and customer service blend into a masterful understanding of corporate culture and the customer experience. a website where businesses can explore the impact of a customer-centric culture transformation, and find the resources to do it.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

Smith+co CX

JANUARY 30, 2018

“The purposeful, intentional and consistent implementation of customer experience is the staple diet for market leading brands.”. Customers in turn are becoming disillusioned with brands because despite marketers using the highfalutin’ language of customer experience, their reality falls far short.

2002 28

2002 2018 2017 2011 28

Storyminers

FEBRUARY 17, 2021

It’s similar to marketing, but it’s not just about communication. There may be cultural differences, but the fears and the problems are really the same. Before starting Storyminers in 2002, I ran a digital agency in the ‘90s and worked as IBM’s eVisionary at the turn of the millennium. When you subtract one from the other (e.g.,

2002 59

2002 Government Travel 2010 59

C Space

JULY 21, 2020

eBay acquired PayPal in 2002 and spun it off in 2015. What we see across the whole industry is that the used car market is really buoyant.” Fast-casual restaurant operator Chipotle is turning to product innovation to win over reluctant customers, investing in new food and beverage offerings. on July 21.

2020 52

2020 Brands Transportation 2002 52